What are the responsibilities and job description for the Customer Service Representative position at Beehive Broadband?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. This position requires strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Maintain detailed records of customer interactions and transactions using data entry skills.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Collaborate with team members to resolve complex customer issues while maintaining a high level of customer satisfaction.
- Utilize computer systems to document interactions and manage customer accounts efficiently.
- Uphold company policies and procedures while delivering exceptional customer support.
Requirements
- Proven experience in customer service or related fields such as office or call center environments is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Proficient in data entry with the ability to type accurately and efficiently.
- Familiarity with computer systems and software used for managing customer information.
- Ability to analyze situations quickly and provide effective solutions to customers.
- Strong organizational skills with attention to detail in all tasks performed.
- A positive attitude and the ability to work well both independently and as part of a team.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $15.28 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Do you smoke, vape, or use tobacco of any kind?
Ability to Commute:
- Tooele, UT 84074 (Required)
Ability to Relocate:
- Tooele, UT 84074: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
