What are the responsibilities and job description for the Customer Experience Associate position at Beemac Logistics?
Position Summary:
The Customer Experience Associate role will be an integral part of the Beemac Logistics team. This role will work to map out current client opportunities, ensure that service expectations are being exceeded, identify opportunities for further account penetration and growth and assist with cost savings and pricing. The role will be expected to lead the customer maintenance and organic growth of existing strategic clients for the organization.
Responsibilities:
- Working with operations to ensure customers shipments are being picked up and delivered within agreed timeframes.
- Mapping current and future business development and growth opportunities as well as prospect contacts in the CRM.
- Responsible for meeting or exceeding monthly goals and enforcing set company KPI's on a daily and weekly basis.
- Work with the operations team to formulate and deliver customer quotes.
- Conducting client-facing presentations and reports to support the customer engagement process.
- Act as a liaison between customer and leadership when necessary, by cultivating new areas of opportunity overcoming challenges.
Position Requirements:
- Bachelor’s degree required.
- Minimum of 2 years’ experience in managing transportation needs of shippers.
- Previous management experience within the transportation logistics industry.
- Fundamental understanding of carrier procurement practices and operational load movement processes.
- Ability to simultaneously interface with all levels of internal and external teams while communicating effectively with the customer.
- Ability to draw essential information out of customers to grow and develop business.
- Extremely articulate in both written and oral formats.
- Employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.
Required technical skills include:
- Microsoft Office (Excel, PowerPoint, Word, MS Project).
- McLeod System Software (Preferred).
- Highly attentive to detail and organized.
- Proven ability to provide solutions to complex problems and communicate effectively to Leadership.
The Many Benefits of Beemac:
- Competitive Salary plus performance bonuses!
- Health/Dental/Vision//LTD/Life & AD&D.
- Paid Time Off and Paid Vacation Holidays.
- 401(k), Safe Harbor program plus company matching.
- Focused career development.
- Other Perks:
- We celebrate the achievement and successes of our teammates.
- We support our local communities and encourage our employees to volunteer for a myriad of charity events and activities.
Why you should join us:
- We are growing at a fast pace with consistent year over year revenue increases of more than 100%.
- We offer a dynamic company culture that values our employees as our greatest assets. We celebrate the fact that our employees are at the center of making our company flourish.
- We are a Team! One SWARM…one GOAL!
Beemac Accomplishments & Company Awards:
- Top 500 Largest For-Hire Carriers by Freight Waves 2023.
- Ranked 60th Top Freight Brokerage Firms in the U.S. by Transport Topics 2023.
- Ranked in the "Top 10" Flatbed/Heavy Specialized Carrier in the U.S. by Transport Topics 2023.
- Named in the 2023 Pittsburgh Business Times “Fast 50.”
- Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2023” Award.
- Ranked No. 2972 on the Inc. 5000 list 2023.
