What are the responsibilities and job description for the Customer Service Agent, Part-Time (Driving Required) position at Beep?
HireArt is helping an autonomous mobility startup find a Customer Service Agent (Driving Required) to work onsite at the Daniel K. Inouye International Airport. The company's shuttle drivers are the face of the company. Their ultimate responsibility is to ensure the safety of its riders as well as the shared road users. The autonomous shuttle driver's daily role is to engage the community by educating and humanizing autonomous technology for increased ridership.
A successful candidate will be comfortable engaging and interacting with passengers about the shuttle technology, the company's vision, and the communities in which they operate. While the autonomous shuttles operate consistently in driverless mode, the company has implemented additional safety measures which will require manual operations of the shuttle.
This role will also offer the potential for advancement as they continue to grow and scale its business into new markets and areas.
As a Customer Service Agent (Driving Required), you'll:
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
A successful candidate will be comfortable engaging and interacting with passengers about the shuttle technology, the company's vision, and the communities in which they operate. While the autonomous shuttles operate consistently in driverless mode, the company has implemented additional safety measures which will require manual operations of the shuttle.
This role will also offer the potential for advancement as they continue to grow and scale its business into new markets and areas.
As a Customer Service Agent (Driving Required), you'll:
- Safely operate the vehicle and system interface while in transit service at the Daniel K. Inouye International Airport.
- Successfully demonstrate safe manual maneuvers such as navigating entry into intersections and around blocked pathways using a manual stick; there is NO steering wheel. Gaming experience is highly desirable.
- Confidently represent the community and area businesses as a positive information source.
- Professionally and properly respond to potential customer issues that arise.
- Provide and follow essential emergency services during critical events.
- Communicate clearly and enthusiastically with autonomous vehicle passengers.
- Perform basic vehicle inspections before/after shifts to ensure the safety and protection of the vehicle and riders.
- Troubleshoot basic hardware/software issues.
- Notify, communicate and follow direction from the Command Center of any vehicles issues that need attention.
- Create tickets for issues as they arise; follow up to ensure issues are addressed and corrected.
- Provide logistical support for the movement and storage of vehicles and equipment.
- Ensure the readiness and cleanliness of vehicles, equipment and the workplace.
- Perform basic interior/exterior cleaning of the vehicle.
- Assist with paperwork and documentation related to vehicle readiness.
- Perform other related duties as assigned.
- Must have sufficient manual dexterity to operate the shuttle
- Professional driving experience highly preferred
- 1 years customer service experience
- High attention to detail and accuracy
- Professional appearance, demeanor, and communication skills
- Self-starter, excellent problem solver, flexible, resourceful, process-driven and have a high degree of integrity and ethics
- Comfortable dealing with ambiguity and the ability to work independently
- Ability to learn technical troubleshooting skills to determine causes of unexpected issues
- Must hold a valid driver’s license with a minimum of 5 years’ driving experience and clean Motor Vehicle Report
- Ability to pass a background check and Federal drug screen
- MUST be able to pass airport traffic test (to be completed after hiring and during training period)
- Prolonged periods of sitting, predominantly in a moving shuttle
- Mixed outdoor environment with interior; may be exposed to heat or cold
- Sufficient manual dexterity to operate a gaming controller or joystick
- Ability to visually inspect and assess equipment, road conditions, and riders
- Ability to follow written and verbal direction
- Fluency in English (both written and verbal); bi-lingual a plus
- Must be able to lift up to 20 pounds at times
- Must be able to assist ADA riders or those who may need assistance
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
