What are the responsibilities and job description for the Medical Office Receptionist position at Behavioral Health Associates?
Behavioral Health Associates (BHA) provides mental health outpatient services to people of all ages. “Our goal is to provide the best mental health care we can and to meet the patients needs within our friendly and helpful environment.”
We're accepting applications for a full-time Medical Office Receptionist.
POSITION GOAL
- The Medical Office Receptionist greets patients, assists with signing in, activates patients files, and moves patients/clients through a pre-determined schedule of appointments in a medical office.
- Welcomes patients and visitors to the office by greeting them warmly in person and on the phone, answering or referring questions to other staff members.
- Schedules appointments for the doctors and other clinicians to optimize patient satisfaction, provider time and most effective use of schedule. Prepares a daily schedule patients/clients for each clinician.
- Updates patients insurance and demographic information in the computer. Relays billing questions to the Billing Coordinator or Director.
- Makes daily reminder calls to patients for next day appointments. Daily sends telehealth link via email or computer text for next day appointments.
- Retrieves files from the cabinet, checks for correct sequence of papers, reviews treatment plans, release forms, and treatment consent forms which may need updating and communicates this to the psychiatric nurse.
- Assists ill or distraught patients as necessary. Participates in the medical emergency routine when required. Summons ambulance or EMS or assists other staff as needed.
- Generate daily basic statistics on attendance.
- Send and track links for the virtual platform.
- Telephones transportation providers or family member's for transportation.
- Create charts, copy forms, put files together, and ensure files meet regulation.
- Receives and assists with sending record releases.
- Collects payments at the time of service for mental health patients.
- Maintains reception area in a neat and orderly condition.
- Endeavors to keep patients on schedule.
- Participates in staff meetings.
- Perform other duties as assigned by administration.
REQUIRED SKILLS
- Experience with MS Office.
- Understands telehealth platforms.
- Take Vital Signs, document and communicate the data with the practice nurse.
- Familiar with EMR to perform functions of check in/check out.
- Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
- Knows when to hand difficult clients to the director or assistant director.
QUALIFICATIONS
- High School Diploma or GED
- One year of office experience required. Two-years is preferred.
BENEFITS
- Full Time, Year Round
- Paid Leave for Vacation, Personal, Sick Days and a paid day off for your Birthday!
- Eligible for Holiday's Immediately
- Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance
- Company Paid: Group Life Insurance and Employee Assistance Program
- Retirement Plan with Company Match up to 3% of your Annual Salary
- Tuition Reimbursement
Please submit letter of interest, resume, and current clearances to this posting.
Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions)
BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
Salary : $30,000
