Demo

Program Administrative Assistant

Behavioral Health Network, Inc (BHN)
Springfield, MA Temporary
POSTED ON 4/2/2025
AVAILABLE BEFORE 4/30/2025
Brief Description

  • This is a Temporary position up to 6 months with a possibility of full -time*


The Program Administrative Assistant will provide administrative support to the OTP and Center for Wellbeing South Programs. The Program Administrative Assistant handles a wide range of office administrative duties and may interact with community providers and supports.

Essential Job Functions

Welcomes individuals served and visitors to the facility.

Completes intake process with individual served by gathering demographic information, insurance verification, completion and review of intake documents ensuring signatures and other pertinent information are completed.

Enters all pertinent data into Carelogic, Central Registry and Methasoft platforms as required by specific treatment modality.

Schedules appropriate intake diagnostics with clinical and medical providers.

Alerts clinical and nursing staff of admission and schedule.

Scans completed intake packet (ROIs, demographic form, consents, receipt of information, Central Registry consent/admission clearance, etc.) to EHR.

Keeps ample supply of packets for new intakes and ensures updated and appropriate paperwork is included.

Reviews office supply inventory for the site and provides supervisor orders for facility needs.

Prepares copies of materials and informational packets as requested by clinical and medical staff.

Answers incoming calls and directs to other staff as appropriate.

Schedules appointments, including cancellations, and individual served reminders at intervals determined by providers, including annual diagnostic.

Ensures providers' signatures are applied to required documents before scanning to Carelogic document library.

Maintains daily scanning of individual toxicology screens, transfer documents, last dose verification, take-home bottle forms, etc., into Carelogic document library.

Requirements

High School Diploma or GED required.

Bilingual (English/Spanish) required.

1 year of experience in a position(s) which provided administrative/secretarial support.

Basic knowledge of Excel, Word, and other Microsoft products (Smart Sheet/PowerPoint).

Proficient in the use of all office equipment (copier, fax, PC, printers, and scanners).

Must have familiarity with the Internet, word processing, and email systems.

Ability to be trained and develop proficiency in other software applications as the need arises.

Ability to work in high-demand and/or stressful environments from time to time.

Ability to understand, empathize, and work with individuals recovering from substance misuse, dually diagnosed, and/or methadone-maintained population.

Recognition of the impact of SUD issues and the ability to be sensitive to the population served.

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