What are the responsibilities and job description for the Access Navigator position at BEHAVIORAL HEALTH NETWORK, INC.?
Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. If you’re passionate about helping individuals navigate care and connect with vital resources, we invite you to join our team. As an Access Navigator, you’ll play a critical role in providing compassionate, evidence-based support and referrals to individuals served within our integrated behavioral health framework.
What You’ll Do:
As an Access Navigator, you’ll serve as a key advocate for individuals navigating behavioral health services. You’ll help build connections, assess needs, and provide in-the-moment interventions to support individuals in achieving their wellness goals.
Key Responsibilities:
- Guide individuals through the Access Navigation workflow, collecting and utilizing Social Determinants of Health (SDOH) information to inform care.
- Build strong working relationships with individuals served and their support systems, maintaining consistent communication to ensure seamless access to services.
- Act as the primary point of contact for individuals served, ensuring follow-through and connection to care management teams.
- Collaborate with internal and external service providers to address individual needs in a timely and efficient manner.
- Serve as a knowledgeable resource on community services and programs, both within BHN and externally.
- Maintain accurate records and utilize electronic health systems to document interactions and progress.
- Support and mentor team members in implementing strategies to increase engagement and enrollment in care management programs.
What We Offer:
- Professional Growth: Opportunities to advance and achieve your career goals within BHN’s supportive environment.
- Extensive Training: Regular training in evidence-based models of treatment and care navigation.
- Flexible Work Environment: Hybrid role with opportunities to work both in-person and remotely, based on the needs of those served.
- Diverse Workplace: Bilingual candidates are encouraged to apply.
What You’ll Bring:
- Bachelor’s Degree in a relevant field (required).
- Experience in behavioral health, case management, or community resources (preferred).
- Strong interpersonal and organizational skills with the ability to manage multiple tasks.
- Proficiency with electronic health records, telehealth platforms, and Microsoft Office tools.
- A collaborative, team-based approach to supporting individuals served.
We Hire for Purpose!
Since 1938, Behavioral Health Network has been dedicated to providing high-quality, affordable, and culturally appropriate behavioral health care across Western Massachusetts. Joining BHN means becoming part of a team that values compassion, empowerment, and respect in a Great Place to Work Certified environment.
How to Apply:
If you’re ready to make a meaningful impact as part of a compassionate and skilled team, we’d love to hear from you. Click 'Apply for Job' below or visit www.bhnworks.org to apply.
