Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. If you are a skilled leader with experience in healthcare operations and a passion for improving access to behavioral health services, we invite you to join our team. As a Practice Manager, you’ll play a vital role in ensuring operational efficiency and quality care across our outpatient services.

What You’ll Do:

As a Practice Manager, you’ll oversee operational performance, support clinical teams, and ensure compliance with regulatory standards to enhance service delivery and accessibility for individuals served.

Key Responsibilities:

• Provide mission-aligned leadership to outpatient service teams, ensuring alignment with BHN’s best practices and strategic principles.
• Collaborate with clinical and administrative leaders to standardize workflows, optimize efficiency, and implement operational improvements.
• Monitor key performance metrics, including scheduling, clinician caseloads, documentation quality, and financial performance.
• Ensure compliance with all regulatory standards, organizational policies, and program initiatives.
• Work with Quality and CBHC leadership to assess and improve systems, ensuring seamless service delivery.
• Recruit, onboard, and mentor new team members, conducting training and performance assessments.
• Participate in strategic planning to ensure staffing levels align with client needs and best practices.
• Support direct service functions as needed, including behavioral health assessments, treatment coordination, and crisis interventions.

What We Offer:

• Professional Growth: Leadership opportunities and career advancement within BHN’s expanding network.
• Extensive Training: Ongoing training in best practices, compliance, and operational management.
• Flexible Work Environment: A mix of on-site and remote responsibilities to meet program needs.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are encouraged to apply.

What You’ll Bring:

• Master’s or Doctoral Degree in a behavioral health-related field (required).
• Independent clinical licensure (LICSW, LMHC, LMFT, or equivalent) preferred.
• Three or more years of management/supervisory experience in a healthcare or behavioral health setting.
• Strong knowledge of behavioral health regulations, clinical workflows, and compliance standards.
• Experience working with individuals with co-occurring mental health and substance use disorders.
• Proficiency with electronic health records (EHR), data analysis, and healthcare operations.
• Excellent communication, leadership, and problem-solving skills.

We Hire for Purpose!

Since 1938, Behavioral Health Network has been dedicated to providing high-quality, affordable, and culturally appropriate behavioral health care across Western Massachusetts. Joining BHN means becoming part of a team that values compassion, empowerment, and respect in a Great Place to Work Certified environment.

How to Apply:

If you’re ready to lead and make a meaningful impact in behavioral health, we’d love to hear from you. Click 'Apply for Job' below or visit www.bhnworks.org to apply.