What are the responsibilities and job description for the Associate Director of Practice Management position at Behavioral Health Services North Inc?

Job Description

A Spanish version of this position is available upon request

La version de esta posicion esta disponible en Español si es requerida

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team!

Your role at BHSN :

The Associate Director of Practice Management (AD) reports to the Director of Clinical Services or designee with a focus on operations, customer experience, and fiscal performance of the assigned program or department. The AD is tasked with supporting the implementation of daily operations, aligned with the agency’s goals and strategies with a focus to include but not to be limited to, clinical excellence, training, and ancillary programming. Provides operational and administrative oversight of applicable programs to foster growth and program advancement through the integration of a continuum of services while maintaining quality of care and cost-effective and efficient practices to promote the individual’s and organization’s well-being.

What’s in it for you?

Generous benefits, including personalized health coverage, paid time off, and holiday pay
Working within our community, making a real impact, working alongside passionate colleagues
Accessible leadership team, coaching for your growth, and ample training opportunities
With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
As a rapidly growing organization, there are endless opportunities to grow within the organization
Community discounts, loan forgiveness & more

What your day might look like :

Collaborates with the Director of Clinical Services in setting and aligning programmatic vision, operational strategy and hiring and organizational strategy. Translates strategy into actionable goals for performance and growth helping to implement department-wide goal setting, performance management and annual operating planning;

Oversees operations and employee productivity within assigned programs (ancillary and otherwise), building a highly inclusive culture ensuring team members thrive and organizational outcomes are met;

Ensures effective recruiting, onboarding, professional development, performance management, and retention;

Adheres to company, federal, state and local business requirements, enforcing compliance and taking action when necessary;

Analyzes internal operations and identify areas of process enhancement;

Develops actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the Director of Operations or designee;

Achieves targets relative to growth and profitability;

Monitors performance with tracking and establish corrective measures as needed and prepare detailed reports – both current and forecasting;

Maintains and builds trusted relationships with key customers, clients, partners and stakeholders;

Ensures the integration of clinical and administrative evidenced-based practices throughout the continuum of clinical services;

Ensures coordination of care between organizational programs / services with community partners;

Evaluates and documents the quality and efficiency of clinic services programs; identifies areas for improvement; directs implementation of changes;

Develops, recommends and administers organizational policies and procedures;

Develops and coordinates program expansion efforts to new services and sites, as needed;

Maintains compliant programming and ensures that operational areas meet or exceed compliance standards and goals in accordance with BHSN policies and state / federal regulatory standards;

Your skills and qualifications :

Previous working experience in a senior level operations role for three plus years;

BA / BS (Masters preferred) in Business Administration, Healthcare Management or similar relevant field;

In-depth knowledge of different business functions such as HR, Finance, Marketing etc.;

Hands on experience in strategic planning and business development;

Sound knowledge of data analysis and KPI’s;

Excellent interpersonal and leadership skills;

Valid NYS driver’s license and reliable transportation required for local and regional travel.

BHSN is an Equal Opportunity Employer committed to fostering Diversity, Equity, and Inclusion in all hiring and employment practices. We believe in creating a workplace where every team member feels a sense of belonging and can thrive authentically, both personally and professionally. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, natural hair, national origin, ancestry, disability, veteran status, pregnancy, pregnancy outcomes, reproductive healthcare and autonomy, or any other characteristic protected by applicable law. At BHSN, we value individual differences and strive to create an inclusive working environment where everyone is encouraged to reach their full potential.

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