What are the responsibilities and job description for the Director of Operations position at Behind the Design?
We’re looking for a Director of Operations pro for a standout Boston fabrication company in the window treatment niche focused on quality, collaboration, and exemplary customer service. If you’re looking to add efficiency to a business and oversee a team of excellent project managers in a creative niche, this one’s for you!
Schedule: 8-5pm, M-F onsite at our South Boston workroom.
Compensation: Offer range of $75-90, experience dependent
Benefits:
- 10 days PTO, accrual based in year 1.
- 5 sick days/year.
- 10 paid holidays/year.
- Parking or public transportation reimbursement
- Retirement Savings available through employer.
- Roth 401k coming in 2025: available after 90 days
A Day in the Life in 4 Parts
- People Management: Act as a people manager of project managers. Oversee schedule of work and approve time off requests from staff. Answer staff’s questions on a daily onsite basis.
- Account Management: Act as a high level account manager with manufacturers. Become the face of the business for partners and end users.
- Process and Time Management: Assist with scheduling on behalf of ownership and oversee fabrication schedules. Act as a manager of each project manager’s projects at a high level, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. Enforce process, innovating for efficiency where needed.
- Facilities/Business Management: Provide safety support, facilities management or utility management. Maintain a presence on the workroom floor to observe and increase efficiency. Review and initiate payroll and account payments.
Additional Goals and Responsibilities:
- Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory?
- Manage productivity and provide feedback to teams, with an eye on process improvement and future innovations.
- Improve lead times and clean install rate.
Qualified Applicants Have:
- A thirst for efficiency and a go-to, figure-it-out factor.
- A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset.
- Agility with airtable and quickbooks and a desire to add other tech and tooling innovations for efficiency and boosts in people operations
- Experience in people operations, facilities management, and HR.
- Experience in project management.
Ideal Candidates Have:
- Experience in fabrication or the window treatment niche.
- Are former project managers and/or people managers in the interior design space.
Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today.
Behind the Design and its affiliates are equal opportunity employers.
Salary : $75 - $90
