What are the responsibilities and job description for the Customer Service/Parts Specialist position at Behold Washington LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service/Parts Specialist to join our team. This role involves managing warranty claims and fulfilling all parts requests including picking, packing, and shipping parts necessary for repairs.
Responsibilities
- Respond promptly to customer inquiries via phone or email ensuring effective communication and resolution of issues.
- Maintain records of customer interactions and requests.
- Verify warranty eligibility and take necessary actions to fulfill requests.
Skills
- Strong customer service skills with a focus on delivering exceptional support.
- Excellent phone etiquette and communication abilities, both verbal and written.
- Proficient in computer usage, including data entry and navigating various software applications.
Physical Requirements
- Ability to lift and pick up items up to 50 lbs.
- Prolonged periods of standing and working in a warehouse environment.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $14 - $16