What are the responsibilities and job description for the Call Center Representative position at Bein Ohana Agency?
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking a motivated and customer-focused individuals to join our team as a Call Center Representative. In this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply!
Job Description:
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Schedule, Benefits, & Compensation:
CSR-012325
Call Center Representative
Customer Service
Powered by JazzHR
bztsPhs9ub
Job Description:
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Schedule, Benefits, & Compensation:
- On-Site, First shift, Monday through Friday - 40 hours per week
- Location: Annapolis Junction, MD
- Medical, Dental, Vision, Pet and other Insurance options
- Participation in a company 401k program
- Paid Time off and 10 paid holidays
- Pay is $19.00 to $21.00 per hour
- Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries
- Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues
- Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary
- Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system
- Proactively identify opportunities to enhance the member experience and share feedback with the team
- Ensure compliance with organizational policies, privacy standards, and service level agreements
- Document all customer interactions and update records accurately in the database
- Collaborate with team members to ensure a seamless customer experience
- Identify and escalate priority issues to the appropriate team members or departments
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Experience in a call center or customer service role is ideal
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle a high volume of calls and emails with professionalism and efficiency
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel)
- Compassionate and empathetic, with a genuine desire to help others
- Ability to work independently and as part of a team
- Flexible and adaptable to changing priorities and tasks
CSR-012325
Call Center Representative
Customer Service
Powered by JazzHR
bztsPhs9ub
Salary : $19 - $21
