What are the responsibilities and job description for the Customer Service Specialist position at Bekaert?
Be part of something bigger!
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140 year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission
- Responsible for delivering best possible service in relation to billing inquiries,customer inquiries, service requests, suggestions and complaints.
Key Activities and Responsibilities
- Customer Interaction: Handle inbound customer inquiries via phone, email, or social media, providing high-quality customer service.
- Problem Resolution: Identify, evaluate, and solve customer problems, ensuring customer satisfaction.
- Order Processing: Process orders, forms, and applications accurately.
- Database Management: Maintain and update customer information in the customer service database.
- Feedback Collection: Gather and relay customer feedback to improve products and services.
- Escalation Handling: Escalate complex issues to supervisors when necessary.
- Policy Adherence: Follow communication procedures, guidelines, and policies.
- Training Participation: Engage in training sessions to enhance product knowledge and customer service skills.
Skills
- Excellent communication, problem-solving, and interpersonal skills Proficiency in customer service software and tools
- Strong commitment to providing exceptional customer service
- Attention to detail and accuracy in handling customer inquiries and issues
Previous Experience
- Minimum 3 years of experience in customer service
Qualifications and Education
- Bachelor’s degree in Business Administration, Management, or a related field
Be bold and take the leap!
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers
