Broadband Technician Level II

BAI Connect recognizes that the answers to many of the challenges we face in today’s fast paced world involve having information at your fingertips through top-tier speeds while also leveraging ever-changing technology, BAI Connect promises to provide not only High-Speed signal, but also High-Speed service.

The Broadband Technician, as part of the Field Operations team, plays a crucial role in BAI Connect’s success by supporting our Customers. Broadband Technicians are responsible for the day-to-day installation, operation, and maintenance of BAI Connects Residential customer services.

Duties and Responsibilities:

• Works in the field at various BAI Connect Residential Customer facilities
• Ability to be a subject matter expert/troubleshooter for Residential Installs.
• Installation of customer services including pulling and terminating communications (CAT5/6, RG6) cable, and configuring of equipment.
• Basic experience with use of Fiber optic cabling and knowledge of signal flow.
• Work with the direction of Senior Technicians to complete daily work activities.
• Proficient knowledge of Direct TV MDU systems including servicing and troubleshooting.
• Perform basic cable and circuit testing ensuring correct operations and proper service delivery to customers.
• Install and maintain supporting infrastructure including cables, power supplies, and supporting equipment.
• Adhere to established change management policies and procedures, to ensure success of changes made to the network and related infrastructure.
• Establish and maintain good working relationships with internal boundary partners, external vendors and customers.
• Works to ensure relevant documentation is up to date and correct including physical as-built and logical network documentation as well as on premise labeling.
• Ensures all work is completed safely and adheres to company standards for quality of work.
• Other duties as assigned

Skill and Knowledge Qualifications:

• Education:
  • High School Diploma or equivalent
  • Bachelors Degree or equivalent work experience preferred.
  • Relevant trade school desired.
• Experience:
  • Previous experience in a related or similar technical field. Telecom, network service provider or data center experience preferred.
  • Previous Direct TV MDU installation and service experience preferred.

• Knowledge, Skills and Abilities:
  • Working knowledge of electronic equipment including routers, switches, and related supporting equipment.
  • Demonstrated understanding of computer networks.
  • Previous experience with electronic equipment installation, and maintenance and supporting infrastructure such cables, power supplies, and cable management.
  • Ability to operate appropriate testing equipment and tools with the support and direction from Sr Technicians. (e.g. signal level meters, cable scanners)
  • Computer skills including good working knowledge of Microsoft Office Products/Google Docs/Gmail.
  • Strong critical-thinking and problem solving, attention to detail and time management skills are required.
  • Strong written and verbal communication skills are required including end user customer service skills.
  • Ability to work in a fast-paced, dynamic environment without supervision.
  • Ability to travel (company vehicle provided) within assigned service areas, up to 100 mi radius of assigned reporting location.
  • Valid driver’s license with a satisfactory driving record.

BAI Connect is an Equal Opportunity Employer; employment with BAI Connect is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.