Customer Support Assistant

Company Description

About Us

Bela Brand Bat is a leading company dedicated to delivering high-quality products and exceptional customer service. We pride ourselves on innovation, reliability, and a customer-first approach. Our team is committed to providing top-tier support and solutions to meet the needs of our growing client base

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Columbus, OH. The ideal candidate will assist customers with inquiries, provide product information, and ensure a seamless customer experience. This role requires strong communication skills, problem-solving abilities, and a proactive approach to customer service.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with orders, returns, and issue resolution.
• Maintain records of customer interactions and transactions.
• Work closely with other departments to ensure customer satisfaction.
• Identify and escalate issues when necessary to management.
• Support the team with administrative tasks as needed.
  
  

Qualifications

Skills & Qualifications

• Previous experience in customer service or a related field preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office and CRM systems is a plus.
  
  

Additional Information

Benefits

• Competitive salary ($41,000 - $51,000 per year).
• Growth opportunities within the company.
• Comprehensive training and ongoing professional development.
• Supportive and team-oriented work environment.
• Paid time off and employee benefits package.
  
  

If you are passionate about customer service and enjoy working in a fast-paced environment, we encourage you to apply today.