What are the responsibilities and job description for the Office - Patient Advocate position at Bela Family Dentistry?
It’s time to dominate your future, professionally and financially. Bela Family Dentistry is looking for a purpose driven Patient Advocate motivated to provide exceptional dental care. This position is a perfect opportunity to join an organization that will value and reward your stewardship with competitive salaries and top-notch incentives. Come be #betteratbela and experience our unmatched culture.
Bela Family Dentistry is a professional doctor-founded dental organization delivering exceptional patient care through service and love. Our fee for service approach allows us to partner with our patients to achieve their oral health goals while creating an exceptional experience.
What do we offer?
FULL TIME OR FLEXIBLE PART TIME OPPORTUNITIES- Paid training with long-term support
- State of the art equipment and digital technology
- Medical, Dental, and vision benefits including a company paid monthly allowance.
- 401k with company match
- Free CE opportunities and Spear Education Courses
- Short- and Long-Term Disability
- Life Insurance for employee and family
- PTO
- Paid Holidays
- CPR Certification
We are dedicated to our teams by offering competitive pay and benefits, while maintaining a positive culture, and providing advancement opportunities. We support a healthy work life balance, which is why we provide you with the training, support, and continuing education needed to leave the office on time. You will join a supportive team that enjoys having fun while showcasing our passion.
The essential functions include, but are not limited to the following:
- Coordinates doctor’s and hygienist's schedules, ensuring that it is full and properly scheduled.
- Checks out patients after completion of treatment. Schedules and tracks appointments.
- Discusses treatment plans and the various options available to patients for future appointments.
- Ensures new patient inquiries are dealt with immediately. Sends welcome packet.
- Follows up and tracks all missed or cancelled appointments.
- Monitors AR and continually reviews collections and outstanding claims.
- Ensures all insurance claims are submitted electronically.
- Processes patient statements.
- Works with patients to develop self-pay arrangements and payment plans.
- Enters charges accurately and expeditiously to ensure proper records handling and fast payment responses.
- Responsible for end of day reconciliation and deposits.
- Calls and schedules patients once pre-authorized.
- Opens mail and posts insurance and personal payments.
- Researches and resolves client billing problems or issues.
- Assists patients and their families with applying for financing.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- High School Diploma or equivalent required.
- Minimum of 1 year working in a dental practice.
- Excellent communication skills both verbal and written for audiences from all levels within the organization. Ability to speak and write clearly and effectively.
- Positive and friendly attitude.
- Ability to build rapport with patients.
- Excellent interpersonal and conflict resolution skills.
- Sound decision-making skills, drive and desire to succeed.
- Active and attentive listening skills.
- Displays strong work ethic.
- Self starter with the ability to learn new tasks quickly.
- Ability to manage multiple and varied tasks simultaneously.
- Pays attention to detail.
- Flexibility.
- Displays strong organizational skills.
- Dependability.
- Experience with Dentrix dental software and Microsoft Office required.
"Working for Bela has given me a true sense of being a dental provider with the utmost encouragement to give my patients the absolute best care possible. I love having the support from leadership and the ability to collaborate with other dental hygienists from other offices. As far as the income, I am paid at the going rate that is reasonable for my experience plus having the ability to make enough each month with our bonus system that usually equals an extra paycheck each month. I love the access to learn up to date treatment available in dentistry and given opportunities each year to earn continuing education. I assure you that there is no other dental company out there that is truly set on bettering their employees to be able to serve our patients with as much love and compassion" April H RDH 7 years of employment