What are the responsibilities and job description for the Hotel Front Desk Agent position at Belamere Suites Hotel?
Overview
We are seeking a flexible, dedicated and friendly Front Desk Agent to join our team! As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong guest relations skills and have a passion for hospitality management. If you thrive in a fast-paced environment and enjoy interacting with people, we would love to hear from you.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while providing information about hotel services and amenities.
- Manage guest services before, during and after their stay.
- Handle guest inquiries, requests, and complaints promptly and effectively to ensure satisfaction.
- Maintain accurate records of guest accounts, reservations, and billing information.
- Operate phone systems to assist guests with inquiries or direct calls as needed.
- Collaborate with housekeeping and maintenance teams to address any guest concerns or needs.
- Promote hotel services, events, and local attractions to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Strong communication skills with the ability to engage effectively with guests from diverse backgrounds.
- Knowledge of hotel management software is advantageous but not mandatory; training will be provided.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A friendly demeanor with a passion for providing outstanding guest services.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $14 - $16
