Information Technology Support Technician

Job Title: Site IT Support Analyst

Location: Oak Creek, WI USA 53154

Duration: 12 Months Contract (Potential temp to Perm)

Payrate: $18/hr. - $22/hr.

Shift: 1st shift

Responsibilities:

• Onsite Technology Support provides in-person assistance to employee end users.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software
• Performs pro-active monitoring of computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports
• Maintaining IT hardware equipment inventory.

Requirements:

• A 4-year degree in Computer Science, Engineering, or related discipline.
• Strong interaction and interpersonal skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches
• and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures
• Availability to work rotating shifts and holidays
• Fluency in English
• Driving license