Job Description
Job Description
Position Overview
This position is responsible for managing field restoration personnel. Additionally this position is
responsible for reviewing and approving time entries for their team that impact job costs and billing,
as well as assigned personnel time off requests. As needed you may be called to oversee large
losses that require additional management and supervision.
Essential Functions
- Communicate professionally with customers, subcontractors, employees and insurance
companies
Coordinate and manage multiple residential, commercial, industrial and institutional projects ofvarious complexities
Provide technical explanations to clients, adjusters, consultants and othersMeet with estimators and project managers regularly to ensure accuracy of all work beingperformed and regular contact with customers is maintained
Visit job sites as necessary to ensure qualitySchedule daily work orders submitted from the estimators and project managers for restoration,contents and light rebuilds per staff capability.
Provide constructive feedback and direction to complete tasks on time and within budgetEnsure all work crews are appropriately uniformedMeet with municipal inspectors and secure needed permits as requiredOversee all moisture mapping for water losses.Coordinate after-hours emergency services as directed, including board-ups, water damage,fire and smoke damage, and vandalism
Respond to emergencies including after hour responses as necessaryDevelop and manage a sustainable contents operational processConduct regular two-way assessments of staff performanceManage daily logistics and job assignments of field personnel and equipmentCoordinate daily needs with temp staffing companiesCoordinate job starts and schedule appointments with customers and clientsHandle customer complaints that pertain to quality of work or performance of employeesComplete accident, injury, & incident reporting formsWork as a team with local and national operations to promote customer satisfaction, salesgrowth, and the success of the entire BELFOR organization.
Attend BELFOR sponsored operations and safety training courses as requiredOther projects and duties as assignedExperience and Qualifications
Bachelor's degree in a related field, preferredMinimum 5 years' managerial experience with restoration, cleaning, and / or applicableconstruction industries on commercial, industrial, and / or institutional projects, or equivalent
Sense of urgency, professional appearance and demeanor, positive attitude, and strong workethic
Proficient with restoration industry management system (Restoration Manager, DASH, ServiceSoftware, LUXOR), or equivalent
Hazardous material identification ability, including asbestos, lead paint, mold and IICRCunsanitary water categories 2, 3, and Special Situations strongly preferred
Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinationsstrongly preferred
Willing to work nights and weekends and travel when necessary500,000 single project capability and $1,000,000 aggregate project capabilityIntermediate training and experience with two of the following :Water DamageFire DamageContents DamageAdvanced training and experience with one of the following :Water DamageFire DamageContents DamageFamiliarity of Material Safety Data Sheet (SDS) use preferredExperience with site-specific safety plansSatisfactory completion of OSHA Construction 30 hour course preferredValid EPA Lead RRP Certified Renovator license preferredKnowledge of DOT requirementsEligible to operate a motor vehicle per BELFOR's vehicle policyProficient with Microsoft Office programs (Outlook, Excel, and Word)Comprehensive understanding of customer service, principles and practicesWork under time constraints to meet specific timelinesPhysical Requirements
Frequent lifting in excess of 50 lbs.Sustained periods of standing, walking, bending, and kneelingAccess and mobility in tight spacesManual dexterity needed for keyboarding and other repetitive tasksThe ability to bend, crouch, or stand as necessary.Required Certifications : WRT, AMRT and ASD
Additional Preferred Certifications : MRS, HST, BCI, FSRT
Company Description
BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.
Company Description
BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.
Salary : $1,000,000
