Home-Based Scheduling Assistant

Our company is a leading travel service provider dedicated to creating unforgettable experiences for our clients. We are passionate about travel and pride ourselves on delivering personalized, high-quality service to travelers worldwide.

Responsibilities:

• Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
• Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
• Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system
• Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
• Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
  
  

Requirements:

• Experience:Proven experience in customer service role within the travel industry
• Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
• Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
• Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally
• Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
• Education:High school diploma or equivalent; additional certification in travel and tourism is a plus
  
  

Benefits:

• Remote Work:Enjoy the flexibility of working from home with a supportive team environment
• Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives
• Professional Development:Access to ongoing training and development opportunities within the travel industry
• Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge
  
  

If you’re ready to help customers explore the world and create lifelong memories, apply now to join our dynamic and supportive team!

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