What are the responsibilities and job description for the Technical Support Representative position at Belimo Americas?
Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business.
JOB SUMMARY
The Technical Support Representative is the primary contact between Belimo and our customers regarding technical questions and application support.
COMPANY'S MISSION AND VALUES
REPORTING STRUCTURE
The Technical Support Representative is part of the Technical Support Team and reports to the Technical Support Manager. This position bear’s full responsibility for all agreed upon goals and objectives.
JOB RESPONSIBILITIES
- Support customers with technical questions regarding Belimo product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
- Provide Technical Documentation to customers.
- Monitor and execute on information contained in the technical support communication mailboxes.
- Receive direct technical correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- May need to process expedite requests (red orders or overnight shipments) on an as needed basis.
- Participate in the Belimo ACD (Automatic Call Distribution) phone queue.
REQUIREMENTS
- Associates Degree in a technical discipline or an applicable business program certification
- At least 2 years of experience supporting a technical product, preferable an electro-mechanical device.
- A background in supporting manufacturing processes or technical products is required.
- HVAC background considered a plus.
- Proficient typing skills with high level of accuracy.
- Ability to interpret complex business documents.
- Ability to professionally communicate with customers both verbally and in writing.
- Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
- High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
- High degree of time management and organization required.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
The base pay for this position ranges from $33 - $36 hourly with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
Why employees choose Belimo?
- Health - Top of the line medical, dental and vision options for employees and their families
- Fantastic employee culture – Belimo employees bleed orange and truly live our company mantra “Together to the top!”
- Financials – On top of a competitive salary, employees at every level of the organization are eligible for an annual bonus and regular performance reviews. We also encourage all employees to participate in our employee stock plan, offering a 30% discount.
- Save for retirement – Belimo offers a competitive 6% company match on 401K contributions, which is immediately vested.
- Flexibility – Belimo offers a hybrid schedule for professional-office positions, allowing you more flexibility to spend time with your loved ones.
- Time Off – Belimo provides all employees vacation time, personal/sick time, and generous holiday offerings.
- Continuous Learning – Belimo pushes our employees to never stop learning. We offer tuition reimbursement for undergraduate and graduate courses.
- Diversity – Work with colleagues around the globe from Switzerland to Brazil to Shanghai.
- Professional Development – Belimo offers trainings throughout the year to further develop yourself personally and professionally, including a Trainee Program specifically geared towards recent graduates.
- Growth – Belimo is experiencing record growth! Many of our employees grow their careers with Belimo through internal advancement and choose to retire with us.
- Wellness – We offer all Danbury employees free access to our on-site fitness center effective their first day. We also offer a $300 annual incentive for meeting wellness-based goals.
- Give back – Belimo cares about local and global issues! We fundraise annually with an employer-match and coordinate paid volunteer days to support our local community.
- More Perks include quarterly employee-focused events, transparency with leadership, a newly constructed state-of-the-art facility which offers a full cafeteria, sit/stand desks, and all the free cappuccinos you can want!
Salary : $300
