Lead Asset Protection Investigator

• The Lead Asset Protection Investigator assists the Manager of Investigations with Asset Protection and shortage control programs for the company. This individual will lead the Investigations Center functions to provide support in proactively investigating instances of theft, fraud, safety, security, and policy violations. This is a non-exempt remote position located within Belk’s 16 state footprint. The Investigations Center is a store support function and Investigators are required to work schedules that mirror store operations.

Essential Functions:
List 5 -10 tasks that make up the essential functions required to perform this job

Job Functions

• Embody the values of the of the Asset Protection Mission Statement to protect the profitability of the company, keeping matters confidential, and foster an environment of diversity and inclusion.
• Lead and assist Asset Protection Investigators through complex investigations to resolve incidents and improve processes. Implement strategies to reduce theft and loss.
• Subject matter expert in exception-based reporting and CCTV, to identify and investigate theft, fraud, and policy violations. Produce reporting and Key Performance Indicators (KPIs) to drive resolution and trend analysis.
• Conduct dishonesty interviews to resolve internal and external investigations.
• Create functional Investigations Center schedules that meet business needs.
• Proactively and independently identify incidents of associate dishonesty, company policy violations, and external theft through exception-based reporting, surveillance, and other investigative sources.
• Be a change agent and approach tasks with a collaborative and curious mindset. Provide recommendations on how to improve processes and reduce company shortage.
• Communicate effectively, verbally, and writing with leadership and store teams. Accurately and timely report all incidents to the appropriate chain of command.
• Be a resource to stores during critical incidents such as disaster recovery, active shooter, suspicious packages, and bomb threats, etc.
• Timely resolve requests for assistance such as phone calls, e-forms, and e-mails with exceptional customer service. Provide stores instructions on how to resolve incidents in accordance with company policy and procedures.
• Subject matter expert surrounding theft behaviors and Belk apprehension guidelines. Assess theft patterns and techniques to identify organized retail crime activity.
• Create and maintain partnerships with stores and law enforcement through case assistance and participation in global, regional associations.
• Complete special projects and other duties as assigned with a teamwork and collaborative approach All Associates are held to higher standards due to their position. AP Associates are expected to follow all government and corporate laws, rules, regulations, policies, and procedures.

Education / Experience Requirements:
Please select from below the expected Contribution Level for this role

Position Contribution Level :

• Intermediate

Minimum Education & Experience:

• High school diploma or equivalent.
• Ability to multi-task and work unsupervised.

• Ability to maintain confidentiality and use discretion.
• Strong oral communication and observation skills.
• Ability to comprehend policies/procedures and communicate to associates.
• Specific Certificates: Wicklander-Zulawski Level I or II Investigate Interviewing Techniques.
• Experience with exception based reporting and other analytical tools.
• Ability to work rotating shifts as directed including days, nights, weekends and holidays.
• Ability to maintain a REAL ID or another acceptable form of identification for accessing federal facilities.

Preferred Education & Experience:

• Computer and CCTV experience.
• 3 or more years of applicable experience.
• Proficiency with Word, Excel, and Outlook.
• Specific Certificates: LPQ or LPC.

Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations

Knowledge & Skills

• Ability to lead others through difficult or complex situations.
• Ability to influence without authority.
• Skilled in the detection and resolution of theft incidents.
• Ability to make critical decisions in high pressure situations.
• Strong work ethic and ability to produce high quality work under deadline pressures.
• Ability to solve problems with consideration to all Markets of the business.
• Ability to read, write, speak and understand English.
• Ability to prioritize, adjust to new developments, and complete task is required.
• Demonstrate strong interpersonal skills.
• Demonstrated ability to make regular court appearances on the company’s behalf.
• Must possess a demonstrated understanding of general and civil liability.

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Physical

• Ability to sit for extended periods of time.
• Ability to operate standard phone, computer, calculator, and other business machines.
• Ability to operate communications, photographic, and video equipment including CCTV cameras.
• Ability to make appropriate business decisions in stressful situations based on existing policy and procedure.
• Ability to perform some lifting (25-50 lbs).
• Ability to travel infrequently.

Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports)

Supervisor

Manager of Investigations

Supervises

Dotted Line - Asset Protection Investigator

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