What are the responsibilities and job description for the Cosmetic Counter Senior position at Belk, Inc. & Belk eCommerce LLC?
About the Role
The Cosmetic Counter Manager plays a crucial role in achieving sales targets and providing exceptional customer experiences. As a key member of the Sales Team, this position requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
Key Responsibilities:
- Sales Performance
- Meet or exceed personal sales per hour goals.
- Be a role model and demonstrate excellent selling skills and customer service.
- Customer Service
- Meet or exceed SPH goal.
- Meet or exceed credit application goals.
- Thank each customer by name following a purchase.
- Handle each transaction efficiently and accurately.
- Provide a high level of customer service to support Customer Satisfaction Surveys (CSS).
- Build customer clientele base.
- Record and protect personal identifying customer information.
- General Responsibilities
- Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements.
- Unpack new merchandise deliveries in a timely manner and store them in a way that does not obstruct customer access to the department.
- Ensure timely setup, including signage, for promotional events.
- Follow procedures for all systems, including AIR, counts, markdowns, retickets, inventory control, and RTVs.
- Maintain Belk and vendor professional dress standards and appearance.
- Cooperate with fellow associates and management.
- Comply with store policies concerning attendance, tardiness, and the associate handbook.
- Accept additional duties or share responsibilities during busy times and/or as requested by the Sales Team Manager/Assistant Store Manager/Store Manager.
- Assist with all non-sell duties assigned by the Sales Team Manager/Assistant Store Manager/Store Manager where appropriate.
- Maintain open lines of communication with Store Management, Account Executive, and Vendor Management.
