What are the responsibilities and job description for the Order Processing Specialist position at Bell & Associates, Inc.?
We are seeking a detail-oriented and organized order processing specialist to manage the end-to-end process of customer orders. This role is critical to ensuring accurate, timely, and efficient order fulfillment, supporting our commitment to outstanding customer service.
Order Management: Process and review customer orders in the system, ensuring accuracy and compliance with company policies.
Customer Communication: Liaise with customers to confirm order details, provide updates, and address inquiries or concerns.
Coordination: Collaborate with sales, warehouse, and logistics teams to ensure orders are fulfilled on time.
Data Entry: Maintain and update records of orders, invoices, and shipping details in the system.
Issue Resolution: Investigate and resolve order discrepancies, delays, or returns promptly.
Compliance: Ensure all order processes comply with company standards, policies, and industry regulations.
Continuous Improvement: Identify opportunities to streamline order processing and improve efficiency.
Qualifications:
Required Skills and Experience:
- Proven experience in order processing with large retail customers such as Home Depot, Lowes, Walmart etc.
- Proficiency in ERP systems and order management software such as Oracle or SAP.
- Strong attention to detail and organizational skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Salary : $59,000 - $63,000
