What are the responsibilities and job description for the Licensed Customer Service Agent position at Bell & Associates Insurance Services LLC?
** Must get Licensed to sell Insurance n the State of MI**
**Training to take Place In Traverse City M**
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for helping customers. This role involves assisting clients with inquiries, providing information about products and services, and ensuring a positive customer experience. The Customer Service Representative will play a crucial role in maintaining customer satisfaction and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and benefits administration.
- Assist customers with sales administration tasks, including order processing and account management.
- Analyze customer needs to recommend appropriate solutions or products.
- Conduct telemarketing efforts to promote services and engage potential clients.
- Collaborate with outside sales teams to support sales initiatives and enhance customer relationships.
- Maintain detailed records of customer interactions and transactions.
- Ensure compliance with HIPAA regulations when handling sensitive information.
- Stay informed about market trends and competitor offerings to effectively address customer concerns.
Qualifications
- Previous experience in customer service or retail sales is preferred.
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Familiarity with benefits administration and sales administration processes is a plus.
- Ability to analyze customer needs and provide tailored solutions.
- Experience in telemarketing or outside sales is an advantage.
- Proficient in using computer systems and software for record keeping and communication.
- Excellent problem-solving skills with a focus on delivering exceptional service.
- A positive attitude, team-oriented mindset, and willingness to learn are essential for success in this role.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers!
Job Types: Full-time, Permanent
Pay: $15.50 - $17.00 per hour
Benefits:
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
Ability to Commute:
- Manistee, MI 49660 (Required)
Ability to Relocate:
- Manistee, MI 49660: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
