What are the responsibilities and job description for the Payment Specialist position at Bell Bank?
Payment Specialist
If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.
Company Information:
Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $13 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.
If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- “Paying it forward” by giving back to the communities we serve.
Our Bottom Line:
Happy Employees! Happy Customers!
Job Summary:
This position is responsible for consumer and commercial payment processing. This includes the processing of loan payments, payoffs and advances. Workflow, reports and incoming email requests are monitored to receive, track and ensure timely processing of daily workload.
Primary Duties:
- Monitor the daily payment processing workflow.
- Process loan payments, payoffs and advances received via workflow, incoming wires and email requests.
- Perform research of assigned reports and ensure required actions are completed timely and accurately.
- Review the vendor online payments report to ensure proper posting of entries.
- Process entries for credit card payments received.
- Update floor plan collateral and perform monthly reconciliation.
- Provide courteous, prompt and accurate resolution to incoming phone calls and emails.
- Share knowledge by assisting and training team members as needed.
Bell Bank Culture, Policy and Accountability Standards:
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules and Bell Bank Customer Service Standards.
- Know, understand and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable State and Federal laws and regulations.
- All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Job Skills Required:
- High School Diploma
- Loan operations or equivalent work-related experience. Working knowledge of rules, regulations and policies helpful.
- Ability to be flexible and multi task in a variety of positions.
- Knowledge of basic account balancing and reconciliation.
- Excellent organizational skills, attention to detail and accuracy.
- Ability to work independently and collaborate with a team to prioritize workload and meet deadlines in a fast-paced environment.
- Provide professional support and portray a positive image of the department and bank in all circumstances.
- Ability to work under pressure and meet deadlines.
- Proficiency with pc software such as Microsoft Office required.
Bell Bank provides competitive compensation and an excellent benefits package.
Bell Bank
Equal Opportunity Employer
