What are the responsibilities and job description for the Personal Banking Officer - Detroit Lakes, MN position at Bell Bank?
Personal Banking Officer - Detroit Lakes, MN
If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.
Company Information:
Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.
If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- “Paying it forward” by giving back to the communities we serve.
Our Bottom Line:
Happy Employees! Happy Customers!
Job Summary:
This position is responsible for cultivating new relationships and maintaining existing deposit and loan relationships by identifying customer needs and cross-selling other retail banking products and services. This position meets various customer requests through a high level of personal contact and by referring customers to other bank departments for additional services.
Primary Duties:
- Customer Service and Customer Retention:
- Counsel customers regarding financial matters, advising them on products and rates, suggesting a strategy to obtain the best results based on individual desires and resources.
- Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer's satisfaction, whenever possible.
- Production:
- Open business and personal accounts.
- Educate and advise on bank products and services through personal contact; loans, checking, savings, certificate of deposits, individual retirement accounts, and other retail banking services.
- Increase customer relationships by cross-selling products and services to new and existing customers.
- Solicit, originate, underwrite and close consumer loans. Manage loan portfolio with emphasis in the growth of the portfolio.
- Responsible for the daily handling of overdrafts, collections and technical exceptions on assigned customer accounts.
- Sales Programs:
- Actively participate in the Ask Program.
- Participate in various professional associations and community activities to enhance the Bank's visibility and to further personal development.
- Training / Development:
- Attend and actively participate in training sessions as scheduled.
- Attend all mandatory security training sessions.
- Complete online compliance testing quarterly.
- Volunteer for at least one Bell Bank event per year.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible. (LOCBUTN).
- Know and practice our Golden Rules and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable State and Federal laws and regulations.
- All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Job Skills Required:
- Need to acquire an NMLS#
- Complete familiarity with the Bank's savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, and insurance.
- Responsible for the knowledge and application of banking laws, rules, and regulations, prescribed practices, and ethical standards that are applicable to their position.
- Accuracy and high attention to detail.
- Ability to present oneself professionally at all times.
Bell Bank provides competitive compensation and an excellent benefits package.
Bell Bank
Equal Opportunity Employer
