Processing Analyst

Processing Analyst

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $25 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position completes operational, financial, and relationship management activities for health savings accounts (HSAs), deposit network accounts, and financial technology (fintech) accounts.

Primary Duties:

HSA Processing Requirements:

• Responsible for the accuracy and integrity of bank account transactions, and investment recordkeeping and trading accounting system records.
• Process daily operational activities for HSAs and manage work accordingly to ensure that daily deadlines and Service Level Agreements are met.
• Review and research processing errors, identify resolution and coordinate resolution with WEX Health.
• Research, reconcile and correct balancing discrepancies between investment recordkeeping and investment account assets.
• Monitor and communicate overdrafts on bank accounts.
• Timely and accurately process financial trade information including demographic requests, investment buys, sells and liquidations and other requests from WEX Health.
• Process ACHs and wires to initiate and reconcile money movement between financial institutions and HCB.
• Establish and verify new employers.
• Assess and process monthly banking service fees. Track and ensure payment for invoiced fees are received.
• Prepare and distribute monthly reports to internal and external customers.

Deposit Network Client Processing Requirements:

• Process daily withdrawal wires and monitor incoming deposit wires to ensure that daily deadlines and Service Level Agreements are met.
• Complete balance confirmation requests.
• Monitor and process interest rate changes.
• Complete month-end activities including verification and posting of interest, processing of interest and fee wires, and general ledger entries.

Fintech Client Processing Requirements:

• Complete account reconciliations. Research and resolve any discrepancies.
• Monitor and communicate overdrafts on bank accounts.
• Process payment exceptions.
• Calculate interest compensation and fees and ensures payment for invoiced fees are received.
• Review monthly customer complaint reports to ensure proper resolution. Forward Bell specific complaints to Compliance Department for review.
• Supply monthly and quarterly reports to Accounting Department.
• Complete Customer Identification Program (CIP) audits as defined per agreement.

Implementation of HSA Partners, Deposit Network and Fintech Clients

• Coordinate the implementation for new HSA partners, and deposit network and fintech clients.
• Collect the required due diligence documentation for opening bank accounts.
• Prepare banking and treasury management service documents for signature and ensure the documents are accurately and properly executed.
• Establish bank accounts, investment recordkeeping and trading accounts, and customer records on all applicable systems based upon line of business.
• Coordinate with internal teams for establishment of treasury services and online banking training.
• Perform reviews to ensure all required documentation has been received and HSA partner and deposit network and fintech client were setup correctly.

Customer Service/Communication

• Provide courteous, prompt and accurate resolution to incoming phone calls and emails.
• Maintain a high level of professionalism and sense of urgency to ensure WEX and its partners, deposit network clients and fintech client expectations are consistently met.

Other Responsibilities:

• Promptly inform Operations Manager of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative course of action which may be taken.
• Complete bank account signer changes, bank account service additions and removals, and account closures.
• Continually review existing processes for improvement opportunities.
• Partner with leadership to develop, maintain and ensure processes and procedures are current.
• Contribute to department projects and initiatives in accordance with communicated expectations.
• Utilize problem solving skills, external resources and internal resources to resolve issues as efficiently as possible.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Bachelor's degree in business administration or similar field; or equivalent experience required.
• 2-4 years of experience in account management.
• Knowledge of personal computers and related software programs including, but not limited to, Windows and Microsoft Office and ability to effectively use them is required.
• Strong organizational, research, analytical, problem-solving, time management skills, and attention to details and accuracy.
• Proven ability to prioritize, meet deadlines and work productively and efficiently in a high-volume work environment.
• Ability to be flexible in a dynamic environment, adapt to changing priorities and react to those changes productively.
• Ability to build strong relationships with people at all levels and communicate effectively and professionally with third parties, co-workers and customers.
• Ability to serve as a team player and is comfortable working with other professionals.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer