What are the responsibilities and job description for the BDC APPOINTMENT SETTER PHONE WARRIOR position at Bell & Bell GMC?
Bell and Bell Gmc is looking for a PHONE WARRIOR BDC/Appointment setting TOP performer.
Want to control your own income? Actually get paid for your performance?
Are you looking for an environment that thrives on professionalism? One that rewards those among us that are self-motivated and possess strong work ethic? A positive environment of good natured competition and teamwork? Do you enjoy engaging with the public to achieve a goal?
Automotive or call center experience is required
BASE BONUSES
Responsibilities:
- The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.
- Utilize Manifest lists to make outgoing calls in efforts to generate appointments for the Sales Department
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into BDC database.
- Work in close proximity with other Sales Representatives in a team based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Qualifications:
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
- Pass drug testing, background investigation/interview and pre-employment assessment.
- Automotive experience a plus, GM Experience a huge plus!
Benefits:
- Competitive Pay Plan in all Roles
- Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
- Internal Promotion Opportunities and Ongoing Training
- Employee Discounts
