What are the responsibilities and job description for the Commercial HVAC Dispatcher position at Bell & Blaire LLC?
Company Description
Bell & Blaire LLC is an Ohio-based commercial mechanical contractor specializing in HVAC and plumbing solutions, with its main office located in Munroe Falls, Ohio. The company primarily serves clients throughout northeast Ohio but also provides services down into central Ohio. Bell & Blaire has earned its reputation by performing high-quality work, exceeding client expectations, and offering innovative solutions.
Role Description
This is a full-time, on-site role located in Munroe Falls, OH, for a Commercial HVAC Dispatcher. The HVAC Dispatcher will be responsible for scheduling, dispatching service calls to HVAC technicians, and ensuring timely and efficient service delivery. Responsibilities include coordinating preventive maintenance, addressing customer service inquiries, troubleshooting technical issues, and maintaining detailed records of all service activities.
Qualifications
- Team Player
- Active listening skills to include empathy
- Excellent Customer Service skills to handle client inquiries and schedule services
- Experience with Preventive Maintenance procedures
- Knowledge of HVAC systems
- Ability to review service technician's work orders and process for billing
- Ability to work independently and manage multiple tasks efficiently
- Strong organizational and communication skills
- Proficiency with dispatching and scheduling software
- High school diploma or equivalent; additional education or certifications in HVAC or plumbing is a plus
Salary : $18 - $26