What are the responsibilities and job description for the IT Business Analyst - Shared Technical Services position at Bell Flavors & Fragrances, Inc.?
Are you passionate about solving complex business challenges and optimizing systems? Do you have experience with ERP and PLM solutions and thrive in a cross-functional environment? If so, we want you on our team as an IT Business Analyst – Shared Technical Services!
As an IT Business Analyst for Shared Technical Services, you will collaborate closely with business counterparts to address ERP and PLM challenges. You will be responsible for defining and documenting internal customer requirements, partnering with IT to develop viable solutions, thoroughly testing implementations, and training internal stakeholders.
Your Key Responsibilities:
- Gather data and analyze business and user needs.
- Identify and resolve complex business problems while providing strategic recommendations.
- Conduct post-project evaluations and document solutions according to IT standards.
- Train cross-functional teams on new systems and processes.
- Manage and oversee issue resolution affecting service to customers, suppliers, and external stakeholders.
- Act as an escalation point for users, ensuring customer satisfaction.
- Lead meetings with department leads to prioritize critical issues and provide status updates.
- Develop and coordinate ERP/PLM system training with department leads and business process owners.
- Create and maintain documentation to support system implementations.
- Manage testing, implementation of changes, and periodic maintenance releases.
- Collaborate with IT on workflow development and security role changes.
- Evaluate business processes to identify improvement areas and implement solutions.
- Lead ongoing reviews of business processes to develop optimization strategies.
- Promote the adoption of best practices and standard operating procedures.
- Develop working relationships with vendors for ongoing support, upgrades, and maintenance of production applications and technology.
Why Join Us?
We offer a dynamic work environment where you’ll collaborate with talented professionals across departments to solve challenging business problems. We value innovation, teamwork, and continuous improvement and we are dedicated to your growth and development.
Bell Flavors & Fragrances develops products for food, beverage, cosmetic, personal care, and household care companies throughout the world. Bell has nine manufacturing plants worldwide including the United States, Canada, Mexico, Colombia, Brazil, Germany, Singapore, and China. Bell operates sales offices in more than 40 countries and is proud to be privately held by the Heinz family. www.bellff.com
