What are the responsibilities and job description for the Level Ii Technical Support Specialist at Bell Tech Pros - IT Services and Computer Repair position at Bell Tech Pros - IT Services and Computer Repair?

Job Description

Level II Technical Support Specialist

Bell Tech Pros - Montrose, CO

About Us :

Bell Tech Pros is a leading IT services provider in the Western Slope, Colorado, Arizona, and beyond delivering exceptional managed IT services, cloud solutions, and technical support. Our proven track record includes over 1,000 successful IT implementations, and we consistently receive outstanding client satisfaction ratings of 4.98 / 5. We're known for significantly reducing IT costs, minimizing system downtime, and enhancing business productivity through our comprehensive managed services.

Position Overview :

We're seeking an experienced Level II Technical Support Specialist to join our team of certified professionals. This role focuses on advanced problem-solving, project implementation, and delivering exceptional technical support to our valued clients across our Startup, Growth, and Enterprise service plans.

Key Responsibilities :

Lead resolution of escalated technical issues requiring advanced troubleshooting
Perform comprehensive remote network and server diagnostics
Implement and manage new security technologies
Support compliance requirements (GDPR, HIPAA)
Analyze complex technical situations and determine optimal solutions
Drive project implementations from conception to completion
Manage and maintain client networks, servers, and cloud infrastructure
Implement and configure Microsoft 365, AWS, and Cisco solutions
Execute server and cloud environment migrations
Maintain detailed documentation and communication with clients
Monitor and manage tickets through help desk system
Utilize RMM tools for proactive system maintenance
Support VOIP phone systems and managed print services
Participate in on-call rotation for after-hours support

Required Qualifications :

Minimum 2 years of MSP experience REQUIRED

Strong knowledge of Windows Server, Active Directory, and network infrastructure

Extensive experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.)

Proven experience with help desk ticketing systems and RMM tools

Demonstrated ability to perform server and cloud environment migrations

Experience with cloud platforms (AWS, Azure)

Valid driver's license and ability to travel to client sites

Core Attributes We're Looking For :

Accountability-driven with a strong commitment to client satisfaction

Solution-focused mindset with unwavering positivity

Dedication to excellence in all aspects of work

Humble confidence - knowing when to lead and when to seek help

Passionate about continuous learning and professional growth

Meticulous attention to documentation and process adherence

Strong problem-solving abilities with patience and persistence

Exceptional communication skills for client interactions

Preferred Qualifications :

CompTIA A and Network certifications

Microsoft, AWS, or Cisco certifications

Experience with VOIP systems and managed print services

Knowledge of cybersecurity best practices

Familiarity with backup and disaster recovery solutions

Experience with GDPR and HIPAA compliance requirements

Company Benefits :

100% Company-Paid Insurance Package :

Medical Insurance

Dental Insurance

Vision Insurance

Competitive salary based on experience

Professional development and certification support

Paid time off

Company vehicle for client visits

Growth opportunities in a stable, established company

Location : Montrose, CO (on-site)

Schedule : Monday-Friday, 8 AM - 5 PM with rotating on-call responsibilities

Impact You'll Make :

Transform clients' IT infrastructure for optimal performance

Contribute to substantial cost savings through efficient IT management

Significantly reduce system downtime through proactive maintenance

Enhance business productivity through streamlined IT operations

Help clients achieve and maintain compliance standards

Support businesses across various growth stages with our tiered service plans

Drive technological innovation and improvement across client organizations

To Apply :

Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our team at Bell Tech Pros. Email applications to : [email protected]

Bell Tech Pros is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Available shifts and compensation : We have available shifts all days of the week. Compensation is $40.00 - $55.00 / hour.

Learn more about us at belltechpros.com.

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Salary : $40 - $55

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