What are the responsibilities and job description for the Hotel Front Desk Clerk position at Bella Asset Management?
*Overview* We are seeking a dedicated Front Desk Agent to join our team in the hospitality industry. The ideal candidate will have a passion for providing exceptional customer service and ensuring guest satisfaction throughout their stay. *Responsibilities* - Greet guests upon arrival and provide them with information about services and amenities - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries, requests, and complaints promptly and professionally - Operate the hotel phone system and direct calls to the appropriate department - Perform night audit duties as required - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure a seamless guest experience *Skills* - Proficiency in using phone systems and hotel management software - Multilingual abilities are a plus - Knowledge of night audit procedures is beneficial - Strong understanding of hospitality, front desk operations, and guest relations - Excellent phone etiquette skills to communicate effectively with guests - Experience in a resort or hotel setting is advantageous
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
