Job Description
Job Description
US Citizen
Sr. SOLARWINDS ENGINEER (SME)
Job description
Bella is seeking a highly motivated, self-directed individual, to fill the role of Sr. SolarWinds Engineer (SME). The Sr. SolarWinds Engineer position (SME) focuses on administration, support, and operation of the SolarWinds platform including Network Performance Monitor, Network Configuration Manager, Server & Application Monitor, Traffic Analyzer and IP Address Manager, User Device Tracker, Voice and Quality Manager, Storage Resource Manager, Virtual Manager, and Architecture of VM Environments, to complete implementation, support / maintain, and perform upgrades of the SolarWinds virtual infrastructure. The selected individual will join a collaborative team environment and contribute to the project goals. The place of performance is in Washington DC.
Responsibilities
- SolarWinds Engineer position (SME) focuses on administration, support, and operation of the SolarWinds platform including Network Performance Monitor, Network Configuration Manager, Server & Application Monitor, Traffic Analyzer and IP Address Manager, User Device Tracker, Voice and Quality Manager, Storage Resource Manager, Virtual Manager, and Architecture of VM Environments, to complete implementation, support / maintain, and perform upgrades of the SolarWinds virtual infrastructure
- The selected individual will join a collaborative team environment and contribute to the project goals
- Work directly with the System Admin and Network Team to support the following tasks :
- Support SolarWinds Install, configure & implementation.
- Provide SolarWinds expertise at levels of installation and testing & tunning.
Work directly with the System Admin and Network Team to support the following tasks :
Installation
Support SolarWinds Install, configure & implementation.Provide SolarWinds expertise at levels of installation and testing to include the followingDetermine devices to monitor including Ip addresses, ports and protocols.Troubleshoot any installation problemsConfigure as neededDocument and provide Lessons Learned if applicableOperations Support
Track and monitor all SolarWinds installations using web console including the following panels, Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling
Address and resolve submitted support tickets for SolarWindsProvide the STOC initial troubleshooting steps to determine type of ticket neededHandle day to day checks and monitoringNetwork Performance MonitoringDetect, report, diagnose, and resolve performance issues.Support Virtual Infrastructure Monitoring to include the following virtual devices. :ESXi and ESX Server version 4.1 or laterVMware vSphere version 4.1 or laterMicrosoft Hyper-V Server versions 2008 R2, 2012, 2012 R2 N / A for SMSeServer and Application MonitoringMonitor servers and applicationsLogin Credential Monitoring for Windows and VMware ServersReview logsProvide weekly and monthly report metrics and dashboardsHighlight any emergency concerns as soon as they are identified, provide Risk information and mitigation if identified.Qualifications
At least seven (7) years experience working in a large complex environment (>4K infrastructure components and applications).
Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered in lieu of degreeMust have an understanding in the administration, support, configuration, and operation of the following :Routers, switchesWireless (Cisco WLC)Firewalls (VPN, remote access)Cisco Call manager (CUCM)Cisco Netflow configurationStorage (Brocade, Netapp, Commvault ,DXI)Server (Windows, Nix)Applications (AD, DHCP, DNS, SaaS, PaaS)Databases (SQL, DB2, Oracle)Web (IIS, Websphere)Email (Exchange, OWA)VMware, Hyper-VPingdom Web monitoring (CSS, HTML, synthetic transactions)Competent understanding of mixed-technology solutionsAct as part of a structured operations team in support of resolving technical issuesAvailability to troubleshoot and resolve issues during off-work hours and / or extended hours when outages or projects requiredMentoring Skills : Proven ability to provide technical leadership and mentoringOrganizational Skills (ability to organize large amounts of data in a logical manner)Excellent Troubleshooting Skills.Strong communication skills are requiredExcellent documentation skills are requiredAbility to convey technical concepts to non-technical executives and managersWork is performed in a fast-paced Information Technology environmentUS Citizen
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