What are the responsibilities and job description for the Spa Director position at Bella Sante Day Spas?
Job Description
Job Description
Bella Santé, meaning ‘beautiful health’, is one of the most recognizable spa brands in New England. We are seeking a Spa Director.
In business for over 20 years, our ‘Best of Boston’ awards span over a decade. We are proud of our numerous awards and accolades as they are a testament to our talented team and our collective commitment to delivering world class service to our guests. We are looking to bring on a strong, gritty, and enthusiastic leader to join our familial culture.
Responsibilities of the Spa Director include :
Ensures that service standards are kept at a high level for guests by maintaining the standards set in Bella Santé Spas SOP's and service standards and Core Values.
- Assesses all employees' progress continually, trains / mentors’ employees with positive reinforcement and disciplines fairly and consistently.
- Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments.
- Ensures fiscal responsibility through efficient scheduling of staff.
- Ensures that financial goals are attained by developing and implementing retail sales plan.
- Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
- Creates a team of service providers to meet all aspects of professionalism and service demands.
- Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
- Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system.
Requirements
EDUCATION / EXPERIENCE
Competitive Base Salary
Bonus Plan
Benefits
Medical, Dental, Accident Insurance, 401(k), paid time off, product discounts, complimentary services, and more.
Work Permit Needed
Applicants who do not already have legal permission to work in the United States will not be considered.
Job Type : Full-time
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