What are the responsibilities and job description for the Customer Service Representative- Entry Level position at Bellavance Beverage Company?
Description
Welcome to Bellavance Beverage Company! We are a family-owned wholesale beverage distributor that has been around since 1902. We have continued to grow strong, even during these uncertain times. We pride ourselves on a team-focused culture, fun atmosphere, competitive wages and excellent benefits including medical, dental, vision, short-term disability along with profit sharing and a 401k….. oh and yes, we have free and/or discounted beer and beverages!
We are actively looking for an Entry Level Customer Service Representative to work in our Londonderry office. This role provides vital internal and external support to keep everything running smoothly. This position will provide outstanding customer service, that includes answering the phones, processing the orders, tracking the deliveries, providing sales support, assisting with technical support, training and answering customer/staff questions and concerns in a timely manner.
Duties include:
- Assist potential customers by answering product and service questions; suggesting information about our various product lines
- Recommend potential products or services by collecting customer information and analyzing customer needs
- Collect orders from each of the drivers and inputting orders from Sales call in's
- Open customer accounts by creating and documenting various interactions from both customer and State Liquor Commission
- Maintain all customer records with updated account information
- Resolve customer problems by identifying and clarifying the cause of the problem; determining and explaining the best solution to resolve it; expediting correction or adjustment; following through to ensure customer satisfaction
- Maintain financial accounts by processing customer adjustments/payments/collections
- Creating and adjusting invoices; balancing load sheets; processing Bill and Holds
- Contribute to team effort by accomplishing related tasks in a timely and efficient manner
- Serve as backup to receptionist
Requirements
- High school diploma, some college preferred or equivalent experience
- Customer Service experience preferred, but willing to train the right person
- Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
- Ability to work in a fast-paced environment and with strong attention to detail
- Appreciation and an interest in providing exceptional customer service
- Intermediate skills in Excel, Word
- Experience with MAC OS
Monday-Friday
Salary : $20 - $21
