What are the responsibilities and job description for the Marketing Supervisor position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
Marketing Supervisor
The Marketing Supervisor is responsible for implementing and scheduling all marketing events and coordinating the timing and functions with various departments. In addition, this role is to assist and inform guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversee the Players Club Representatives to ensure service standards are met. Marketing Supervisor must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Illinois Gaming regulations.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Build guest and team member positive relations
- Participates and conducts departmental meetings.
- Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
- Demonstrates superior customer services in accordance with company and departmental standards
- Assists in the development of operational goals
- Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising, promotions, and players club.
- Responsible to assist with overseeing all marketing initiatives including, but not limited to: advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing.
- Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
- Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
- Ability to understand and use casino tracking programs.
- Provide valuable feedback on guest preference and their expectations.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations.
- Perform other duties as assigned or reasonably requested by any member of management.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
QUALIFICATIONS
- A high school diploma or GED equivalent is preferred
- 1 to 2 years of supervisory experience, preferred
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Must possess excellent guest service skills to effectively deal with guests.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
