Health Services Coordinator-Memory Care (QMAP or LPN REQUIRED)

JOB DESCRIPTION

OVERALL JOB PURPOSE

• Licensed Nurse to practice in the state of employment. When required by state regulations, a valid license, in good standing, is required. Certified/Qualified Medication Technician is acceptable in states, which do not require a licensed nurse.
• Licensure or Certification and training per state requirements.
• Ability to think, act, and intervene independently in both routine and emergency situations.
• Ability to relate to residents and staff in a courteous and diplomatic manner under all circumstances.

• Able to work flexible hours.
• Work collaboratively in a team setting and be a team player.
• Maintain a positive, respectful, and professional approach with coworkers and residents.

• Ability to keep all business and operations information confidential.
• Possess excellent customer service and organizational skills.
• Ability to work with little supervision and maintain a high level of performance.
• Ability to work under time constraints and meet department deadlines.
• Ability to follow and adhere to policies, procedures, and standards.

• Have effective organizational and project management skills with attention to detail.
• Independently and professionally able to present in-services to large groups of clinical staff.
• Ability to work under time constraints and meet department deadlines.
• Must be at least 18 years of age, with a valid driver’s license.

• Responsible for assisting with the operation of the care staff, including scheduling, interviews, etc.
• Team Management- Supervise Community Certified Medication Technicians and Caregivers.
• Careful monitoring of resident healthcare routines.
• Assist in completing resident incident reports and following reporting procedures as defined by specific state requirements.
• Assist with Activities of Daily Living (ADLs), as needed.
• Working knowledge of all state regulations pertaining to resident care.
• Observe and report changes in residents’ status to Health Services Director as needed.
• Conduct room checks and resident rounds.
• Monitor for environmental safety hazards.
• Respond appropriately, promptly, and positively to resident requests.
• Use tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
• Daily maintenance of resident records, including documentation related to incidents and observations, errors and accidents, and changes in resident’s physical or emotional condition. Promptly report any changes or emergencies to the Health Services Director and Executive Director.
• Follows up with appropriate staff, residents, or other individuals regarding reported complaints, problems, and concerns.
• Act as ambassador and public relations representative to guests and other off-campus visitors.
• Maintain all certifications required for employment.
• Monitor appropriate use of resident care, office, and other supplies.
• Assist in maintaining resident census records.
• Responsible for participating in and supporting the resident-centered activity program by encouraging resident involvement.
• Acts as the designee in absence of the HSD.

OTHER JOB DUTIES AND RESPONSIBILITIES

• Maintain communication and updates from the residents’ physicians.
• Assessment and coordination of admission/re-admission from the community, nursing homes,
  and hospitals.
• Clear and concise documentation in accordance with facility requirements and the State
  Department of Health.
• Support the Wellness Department. Maintain open communication to ensure residents’ safety and their needs are being met.
• Assist new residents to acclimate to the Community and follow up with department heads if needed.
• Review shift change notes, 24-hour report, incident reports, physician orders, hospital discharge paperwork, outside provider notes, etc. to perform appropriate and proper follow-up and documentation.
• Provide written and/or oral status reports of residents to ensure necessary follow-up actions.
• Use of own vehicle for transportation to do assessments and screens of potential
  residents and readmissions of residents.
• Perform all work assigned for the agreed-upon salary, accepting no additional payment nonperishable gifts from residents, vendors, Community management, or others.
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive
  attitude.
• Interact and communicate with all employees and residents in a professional and respectful
  manner.
• Represent Sunshine Retirement Living and the Community in a professional, courteous, and
  friendly manner.
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or
  weather conditions. If you have questions, check with your supervisor.
• Adhere to all company policies.

PHYSICAL REQUIREMENTS

The Community reserves the right to revise the duties set forth in this job description at its discretion.