What are the responsibilities and job description for the Operations and Customer Service Director position at bellicon?
As a key member of our Bellicon America team, you will play a crucial role in driving our operations and customer service forward. Our ideal candidate is a highly motivated and organized individual with a passion for delivering exceptional results.
About the Role:
- Oversee daily operations in customer service and warehouse, ensuring smooth workflows and resolving operational challenges.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Lead and develop a high-performing team, focusing on employee engagement, skill-building, and career advancement.
- Build and maintain strong relationships with internal stakeholders, including sales, marketing, and product teams.
- Ensure compliance with company policies, procedures, and regulatory requirements.
What We're Looking For:
- Proven track record of success in operations and customer service roles.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze complex problems, prioritize tasks, and manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with attention to detail and ability to drive results-oriented solutions.
Benefits:
- Modern offices in the Los Angeles area
- Togetherness: team-oriented philosophy, flat hierarchies.
- Efficient decision-making, close collaboration within the team and with the European HQ.
- Possibility of personal development in an expanding team
- Health Insurance package
