What are the responsibilities and job description for the Customer Support Associate II - Home Care Equipment position at BELLIN?

Job Title : Join Our Home Care Equipment Team as a Customer Support Associate II - Helping Individuals with their Sleep equipment needs.

Job Specifics :

Hours : Full-time, 40 hours / week : Monday - Friday 8 : 30 - 5 : 00PM or 9 : 00-5 : 30. Flexibility is required.
Location : 1220 E Mason St. Green Bay WI.

Let's do this. Let's change the lives of one patient at a time. Bellin Health's Home Care Equipment team is currently seeking Customer Support Associates (CSA) who provide exceptional healthcare services to our customers and patients. As a CSA, you will be responsible for providing service in person and over the phone for sleep services. In doing so, you will be responsible for reviewing intake and transfer information for the equipment. Gathering insurance, prescriptions, test results and scheduling appropriate appointments with therapists. In addition, you will handle significant phone work with our patients' verifying demographics, authorizations, pricing and billing for services.

On a given day as a Customer Support Associate, you will play the role of a collaborator, educator, and advocate for the patients. You will spend time :

Conducting order intake tasks; collecting patient demographic information, verification of insurance, and determining patient eligibility of equipment, supplies, and services

Assist with product selection.

Managing accounts for reorders, coordinating authorizations with the insurance team. Providing fantastic customer service over the phone and in person. Explaining product options, coverage and pricing

Accepting payments.

Maintaining and managing customer accounts to ensure accuracy and necessary follow ups

Researching any problems or issues that arise and ensure customer concerns are addressed

Performing follow up on missing information, and Certificates of Medical Necessity (CMN) with physician offices, patients, and referral sources

What do we expect of you? Well, we are all different so we will use your unique contributions to serve patients. The qualified Customer Support Associate we seek will encompass these qualifications :

Strong communication skills

Solid time management and organizational skills

Effective problem solving and decision-making skills

Excellent teamwork and collaboration skills

Competent in basic health care procedures

Ability to work in a very fast paced and ever-changing environment

Exceptional computer / technology skills

One to two years of home medical equipment customer service required.

With so many amazing healthcare organizations in this area, why Bellin?

Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract top-notch talent, like yourself! Additional benefits include :

Top-notch benefits including 401(k) with match, paid time off, competitive health insurance, wellness programs to keep you and your family health, tuition reimbursement, and more

Access to online continuing education for professional and career development

Empowerment to shape your work environment and to improve your work processes to create efficiencies

A supportive, team environment with outstanding opportunities for growth

Culture that encourages self-care and provides you with opportunities to be your best self at work and at home

Being a member of a passionate workforce who is driven to provide exceptional patient care to all individuals in our community

Family environment that has a solid reputation in the community

Bellin Health is an Equal Opportunity Employer.

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Customer Support Associate II - Home Care Equipment

What are the responsibilities and job description for the Customer Support Associate II - Home Care Equipment position at BELLIN?

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