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Secretary/Call Center Representative

Bellingham Urgent Care
Bellingham, MA Full Time
POSTED ON 1/23/2025 CLOSED ON 3/7/2025

What are the responsibilities and job description for the Secretary/Call Center Representative position at Bellingham Urgent Care?

Job Title: Urgent Care Call Center Representative

This is an on-site position only. Remote and Hybrid opportunities are NOT available.

The position will be located at 1 Wrentham Street, Bellingham, MA 02019. This facility is located in South Bellingham across from CVS.

Work Schedule, 36 Hours Per Week

  • Week 1: Monday, Tuesday, Friday
  • Weekend On: Saturday and Sunday
  • Week 2: Wednesday, Thursday
  • Weekend Off: Saturday and Sunday
  • Week 3: Monday, Tuesday, Friday
  • Weekend On: Saturday and Sunday
  • Week 4: Wednesday, Thursday
  • Weekend Off: Saturday and Sunday

Overview:
We are urgently seeking a dynamic and customer-centric individual to fill the role of Urgent Care Secretary/Call Center Representative. As part of our team, you'll play a pivotal role in delivering outstanding customer service to our clients in need. This position offers an exciting opportunity for those who thrive in fast-paced environments and find fulfillment in assisting others.

Responsibilities:

  • Engage effectively with patients through phone, email, and chat channels
  • Provide prompt and accurate assistance to patients regarding services, products, and inquiries
  • Execute data entry tasks meticulously to update patient records and ensure data accuracy
  • Assess patient requirements and offer appropriate solutions or escalate issues when necessary
  • Maintain professionalism and adhere to impeccable phone etiquette standards
  • Collaborate closely with team members to accomplish individual and collective objectives

Qualifications:

  • High school diploma or equivalent
  • Prior experience in customer service or call center roles is advantageous
  • Prior Medical office experience is highly desirable
  • Exceptional verbal and written communication skills
  • Proficient in data entry and adept with computers
  • Fluency in multiple languages, particularly Spanish and English, is highly desirable
  • Familiarity with medical terminology or experience in a medical office environment is a plus

Benefits:

  • Competitive compensation
  • Comprehensive training program for skill enhancement

If you're a dedicated individual with outstanding communication abilities and a commitment to providing top-notch customer service, we invite you to apply for the Urgent Care Secretary/Call Center Representative position. Join us today and be a part of positively impacting the lives of our valued customers!

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 36 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to Relocate:

  • Bellingham, MA 02019: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $26

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