What are the responsibilities and job description for the Secretary/Call Center Representative position at Bellingham Urgent Care?
Job Title: Urgent Care Call Center Representative
This is an on-site position only. Remote and Hybrid opportunities are NOT available.
The position will be located at 1 Wrentham Street, Bellingham, MA 02019. This facility is located in South Bellingham across from CVS.
Work Schedule, 36 Hours Per Week
- Week 1: Monday, Tuesday, Friday
- Weekend On: Saturday and Sunday
- Week 2: Wednesday, Thursday
- Weekend Off: Saturday and Sunday
- Week 3: Monday, Tuesday, Friday
- Weekend On: Saturday and Sunday
- Week 4: Wednesday, Thursday
- Weekend Off: Saturday and Sunday
Overview:
We are urgently seeking a dynamic and customer-centric individual to fill the role of Urgent Care Secretary/Call Center Representative. As part of our team, you'll play a pivotal role in delivering outstanding customer service to our clients in need. This position offers an exciting opportunity for those who thrive in fast-paced environments and find fulfillment in assisting others.
Responsibilities:
- Engage effectively with patients through phone, email, and chat channels
- Provide prompt and accurate assistance to patients regarding services, products, and inquiries
- Execute data entry tasks meticulously to update patient records and ensure data accuracy
- Assess patient requirements and offer appropriate solutions or escalate issues when necessary
- Maintain professionalism and adhere to impeccable phone etiquette standards
- Collaborate closely with team members to accomplish individual and collective objectives
Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or call center roles is advantageous
- Prior Medical office experience is highly desirable
- Exceptional verbal and written communication skills
- Proficient in data entry and adept with computers
- Fluency in multiple languages, particularly Spanish and English, is highly desirable
- Familiarity with medical terminology or experience in a medical office environment is a plus
Benefits:
- Competitive compensation
- Comprehensive training program for skill enhancement
If you're a dedicated individual with outstanding communication abilities and a commitment to providing top-notch customer service, we invite you to apply for the Urgent Care Secretary/Call Center Representative position. Join us today and be a part of positively impacting the lives of our valued customers!
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Bellingham, MA 02019: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $26