What are the responsibilities and job description for the Bartender/Front Desk Agent position at Bellissimo Grande Hotel?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out process efficiently.
- Handle reservations and ensure accurate data entry in the system.
- Respond to guest inquiries and provide information about hotel amenities, services, and local attractions.
- Process payments and manage cash handling with accuracy.
- Collaborate with restaurant staff to assist with dining reservations or special requests.
- Maintain cleanliness and organization of the front desk area.
- Address guest complaints or concerns promptly and professionally.
- Utilize POS systems, including Aloha POS, for processing transactions related to food and beverage services.
- Assist in coordinating banquet services as needed.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Familiarity with POS systems, particularly Aloha POS, is a plus.
- Strong math skills for handling transactions accurately.
- Knowledge of food safety practices is beneficial for assisting with restaurant operations.
- Excellent communication skills with a focus on sales and customer satisfaction.
- Ability to work flexible hours, including nights and weekends as required.
- Experience in nightclub or restaurant environments is advantageous but not mandatory.
A positive attitude and a willingness to learn are essential for success in this role.
Also looking for bartending skills/serving.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
Shift:
- Night shift
Work Location: In person
Salary : $17