What are the responsibilities and job description for the Dispatcher (Not a Remote Position) position at Bellows Plumbing, Heating, Cooling & Electrical?
Bellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated, confident dispatcher.
Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers are taken care of. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to change. We're looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing the best customer service possible.
Hours: Full time, 40 hours per week. Monday through Friday, approximately 7:45AM to 4:45PM each day.
Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers are taken care of. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to change. We're looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing the best customer service possible.
Hours: Full time, 40 hours per week. Monday through Friday, approximately 7:45AM to 4:45PM each day.
Primary responsibilities include:
- Dispatching installers to jobs
- Scheduling emergency calls and multi-day installs.
Additional Responsibilities:
- Schedule jobs based on customer issue, tech specialty and geographic efficiency
- Make outbound calls to customers to schedule appointments and installs
- Effectively communicate job information to technicians and installers
Qualifications:
- HVAC or Plumbing dispatch experience preferred
- Customer service experience preferred
- Able to work with very minimal supervision
- Ability to interact well with all employees and perform as a team player is essential
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- Possess strong attention to detail and able to multi-task
- Have strong computer and tech ability. Computer and various software applications are used throughout the day.
- Must be a fast learner with new technology and software applications
- Be willing to answer calls (remotely) on a rotating weekend and after hours schedule
We are Bellows Plumbing, Heating, Cooling & Electrical an Inc. 5000 Fastest Growing Company for the past five years, six time 'Best of Santa Cruz' winner. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at www.bellowsservice.com.
Bellows Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
