Assistant Property Manager I

Description

Salary: Non-exempt, $24.53 - $34.33/hour, depending on experience. 

Who We Are: Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview: Are you ready to be a pivotal part of fostering thriving communities? We're seeking an enthusiastic Assistant Property Manager to help support the oversight of the day-to-day operations at The Cambridge Apartments. The Assistant Property Manager is responsible for assisting the Property Manager in the overall operations of the property including resident satisfaction, retention, and full resident lifecycle activities. The Assistant Property Manager contributes to an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability.

Work Schedule: Onsite, Monday-Friday, 40 hours per week, with flexibility. Some evening or weekend hours may occasionally be required to meet the needs of leasing appointments. The final schedule is to be determined by the supervisor. 

Your Impact:  

Leasing:  

• Conduct regular market studies and make recommendations on marketing activities to increase occupancy. 
• Utilize Knock for prospect management, meeting internal benchmarks for engagement. 
• Answer inquiry calls, pre-screening for eligibility, and determining units for which applicants qualify. 
• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.  
• Assist with all aspects of processing applications including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc. 
• Communicate and coordinate applicant move-in date, time, and move-in costs.  Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software.  Set up SCL accounts and ensure welcome bags are in the unit. 
• Initiate contact with external referral agencies regarding vacancies, assist with client application process, and communicate residency issues with current clients. 
• Audit all new and current lease agreements and resident files for accuracy. 

Recertifications:  

• Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on status.
• Issue monthly notices, and issue legal notice at the 60-day mark for non-compliant residents.

Resident Relations:

• Receive and enter work orders; assist the PM with ensuring work orders are being completed timely and residents are being kept informed of the status. 
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf. 
• Assist with generating and posting notices to residents for inspections/ work to occur in units.
• Assist with annual housekeeping and funder inspections.  

Office/Property Manager Support:

• Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.)
• Filing and tenant file maintenance.  
• Cover responsibilities such as assisting in posting rents in Yardi and working with the Regional Manager on issuing legal notices when the Property Manager is out. 
• Perform all aspects of responding to Pest Control issues.  

Other Responsibilities: 

• Actively participate and champion the ‘One Team’ at the site centered on Bellwether’s values of accountability, belonging, and collaboration.   
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.    
• Create a sense of community among residents, coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Requirements

 Who You Are:  

• One year prior work experience in apartment management or high-volume customer service role. 
• Proficient in Microsoft Office 365 applications. 
• Excellent written and verbal communication skills.
• Ability to always exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude includes problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• Previous affordable housing compliance experience demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience using Knock or similar CREM. 
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Experience working with Yardi property management software or equivalent.
• Experience in fair housing and local landlord/tenant law. 
• Completion of WSHFC Fundamentals and Advanced training workshops. 
• Experience with Seattle Housing Authority Section 8 Project and Tenant Based programs. 
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies. 
• Experience working with social service programs for diverse populations and making referrals as appropriate. 
• High school diploma or GED (equivalent education and experience may be substituted for the state requirements). 

What We Offer: Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive: 

• Competitive compensation accompanied by a generous benefits package. 
• Medical, dental, and vision insurance. 
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future 
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year. 
• An ORCA Transit Pass to navigate the city with ease. 
• Up to 27 paid days off in your first year and 8 paid office closure days. 
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities. 

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, and inclusion are the pillars of our success.  

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance. 

Bellwether Housing is an equal-opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities.  

To request Reasonable Accommodation for the application or interview process please contact recruiting@bellwetherhousing.org. Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization while acknowledging we have a long way to go. You can learn more about our DEI work on our website. 

Salary : $25 - $34