What are the responsibilities and job description for the Bilingual IT Support Specialist I position at Bellwether Technology?
Bellwether is an established IT consulting company located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.
The Bilingual Support Analyst (Spanish/English) will be the first point of contact for all IT issues for our customers. The Analyst will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base.
Primary responsibilities include, but are not limited to:
- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
- Assist with defining and documenting knowledge base articles
- Will escalate problems to the next level of support when necessary
- Consistently meet or exceed required performance criteria
Requirements:
- Fluency in both English and Spanish (reading, writing, speaking)
- Minimum of two (2) years supporting end-users in a tech support environment
- Sound judgment and decision making skills
- Must be process and procedure-oriented
- Strong technical skills (Windows, PC, etc.)
- Strong written and oral communication skills
- Must be a team player, be self-motivated, organized, detail-oriented and able to handle changing priorities
- Must have flexibility in scheduling to meet changing call volume levels
- Attendance and schedule adherence are requirements of this position
This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual work environment. Company-sponsored employee events. Health, Vision and Dental insurance benefits, 401k with company matching, paid vacation and holidays, certification & mileage reimbursement. Competitive compensation.
If you are interested in working in a fast-paced, challenging work environment please submit an application. Thanks!
