What are the responsibilities and job description for the IT Support Specialist position at Bellwether Technology?
Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.
We are looking for a quick-thinking, friendly, problem-solver to join our team as a support agent. This position requires a mix of onsite support at a client site as well as field deployments. Our “Can Do” associates are asked to handle issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
Primary Responsibilities:
- Manage deployment for enterprise-level workstations and tablets.
- Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
- Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
- Work with users to clarify information and set proper expectations.
- Report any quality-related or client-related issues to management.
- Active Directory user management.
- Foster a team approach to meeting the objectives of our clients.
- Other responsibilities as assigned
Requirements for this full-time position include:
- Working knowledge of current Microsoft desktop operating systems.
- Working knowledge of current versions of Microsoft Office.
- Maintenance of one of the following certifications: Comp TIA A , Network , Security .
- One year of IT support experience, whether paid or unpaid.
- Great written and verbal communication skills. Must be personable and good on the telephone.
- Ability to drive and handle moving PCs and other IT-related equipment.
- Ability to develop and manage client relationships.
- Ability to multi-task in a fast-paced environment.
- Strong time management and organizational skills.
- Some college coursework is required, a degree is preferred.
- Must be a team player.
Beneficial Knowledge:
- Experience with current versions of Windows Server
- Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. Company-sponsored employee events. Service-based bonuses. Health, Vision and Dental insurance benefits, 401k, paid vacation and holidays, certification & mileage reimbursement.
