What are the responsibilities and job description for the CXC Technician/Customer Experience Technician position at Belmar Pharma Solutions?
Role and Responsibilities
The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. The CXC Technician will support Belmar Pharma Solutions management in carrying out the mission of the company.
Responsibilities include:
- Demonstrates a working knowledge of all pharmacy rules and regulations
- Interprets faxes, escripts, verbal, and written prescription orders
- Inputs all information into LifeFile System
- Charges credit cards for orders
- Answers patient phone calls and provides excellent customer service
- Processes refill requests from patients and doctors’ offices
- Calls patients about new prescriptions and IVR requests
- Calls doctors for refill requests
- Maintains compliance with Company and HIPAA patient confidentiality requirements
- Follows all policies and procedures set forth by Company
- Performs other duties as assigned
