What are the responsibilities and job description for the Supervisor Outside Services position at Belmont Country Club?
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary:
The Outside Services Supervisor is responsible for the supervisions of outside service staff to ensure the highest level of professionalism and customer service is provided in an efficient manner for our Members/Guests. Responsible for promoting the game of golf and the club.
Day-to-Day:
- Outline and implement various training program in order to maintain a well-trained staff.
- Manage all aspects of the selection, hiring, labor budget/scheduling and education process for department Employees.
- Assist golfers by loading bags, cleaning clubs, and preparing golfers for play ensuring all their needs are met and questions answered.
- Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
- Assist and coordinate services with other golf operations staff to ensure seamless and efficient service to Members/Guests takes place.
- Ensure controls on time-reporting via the time management system are in place by computing the total hours and making sure the time is accurate by both the employee and the supervisor.
- Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
About You:
- Customer service experience. Basic Golf Knowledge and Etiquette.
- Trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
- Comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. High school diploma or equivalent.
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Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.