What are the responsibilities and job description for the Front Desk Concierge position at Belmont Dental Group?
Are you a charismatic and customer-focused individual seeking a dynamic role at the forefront of a high-end esthetic dental practice? We are looking for an outgoing Front Desk Concierge to join our team, dedicated to providing an exceptional experience for our patients. If you possess excellent communication skills, attention to detail, and a passion for ensuring patient satisfaction, we invite you to apply.
Key Responsibilities:
Face-to-Face Interactions:
Create a welcoming and professional atmosphere for both new and existing patients.
Manage check-ins, appointments, and check-outs with a friendly and customer-centric approach.
Address patient inquiries and provide accurate information regarding services, procedures, and general inquiries.
Patient Scheduling:
Efficiently manage and coordinate patient appointments, ensuring optimal scheduling for both the patient and the clinical team.
Collaborate closely with the clinical team to accommodate patient preferences and treatment plans.
Send timely and personalized appointment reminders through various channels.
Treatment Letters:
Draft clear and comprehensive treatment letters for patients, outlining recommended procedures, timelines, and associated details.
Liaise with the clinical team to accurately communicate treatment plans and expectations to patients.
Insurance Coverage and Claims:
Verify insurance coverage for patients, ensuring accurate information is on file.
Assist patients in understanding their insurance benefits and coverage details.
Manage insurance claims process, including submission, follow-up, and resolution of any discrepancies.
Administrative Support:
Maintain organized patient records and update information as necessary.
Collaborate with the administrative team to streamline office processes.
Participate in ongoing training to stay informed about new procedures and policies.
Requirements:
High school diploma or equivalent; additional education in healthcare administration is a plus.
Minimum of 2 years of experience in a customer-facing role, preferably in a dental or medical setting.
Excellent interpersonal and communication skills with a strong focus on delivering exceptional customer service.
Proficient in using dental software and Microsoft Office Suite.
Detail-oriented with the ability to multitask in a fast-paced environment.
Knowledge of dental terminology, procedures, and insurance processes is highly desirable.
We Offer:
Competitive salary and benefits package
Opportunities for professional development
Positive and collaborative work environment committed to excellence in patient care
If you are a dedicated individual with a passion for providing outstanding service in a high-end esthetic dental practice, we encourage you to apply. Join us in creating smiles and delivering exceptional patient experiences!
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $22 - $27