Leasing Agent

LEASING AGENT - THE CURVE

The Leasing Agent assists property owners with leasing their properties to prospective tenants. This may include marketing properties, preparing lease documents and screening prospective tenants to qualify them. This may also include acting as a representative for property owners. The ideal candidate will have an Associate Degree, 3 years or more experience in leasing, hospitality, or administrative work, excellent problem solving and communication skills, ability to multi-task during busy periods, and a strong knowledge of the real estate industry.

Ideal candidates will have a minimum of 3 years of property leasing and/or property management with leasing experience. Candidates must be reliable, have a strong attention to detail, and have the ability to work in high-stress situations. Candidates must be flexible in meeting prospective tenants to accommodate their availability in showing and leasing units. Candidates must possess strong employment recommendations and a history of workplace longevity.

Leasing Agents are eligible for full-time company benefits following successful completion of a 90-day probationary period and according to company policy and eligibility criteria.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, (other duties may be assigned):

• Meet with prospective renters and take them on tours of the units that interest them.
• Prepare and execute leases in accordance with property standards and regulations.
• Conduct credit checks and other background tasks to qualify potential renters.
• Collect application fees, security deposits and rent payments.
• Coordinate property maintenance.
• Follow up with prospective renters.
• Establish rapport with tenants and provide personalized service.
• Monitor use of community facilities, including laundry, mail and fitness centers

1. Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.

2. Advertising available units and conducting property tours as part of marketing activities.

3. Screening prospective tenants to ensure they meet eligibility requirements.

4. Complete lease applications and assisting with verification of application information.

5. Informing prospective tenants of results.

6. Inspecting units when tenants take occupancy and vacate.

7. Visiting with tenants to provide information and address their complaints and concerns.

8. Maintaining and storing documentation effectively.

9. Accepting rent payments, security deposits and other applicable fees.

10. Determine the needs, living standards and economic viability of prospect customers.

11. Confirm rental application data and personal references

12. Stay knowledgeable of the property market status

13. Provide information on all aspects of properties (expansion, zoning, crime, etc.

14. Rent will be prorated for move-ins after the first of the month and move-outs prior to the end of the month. Pro rations of rent will be calculated on based on actual days in the month.

15. Verify with the appropriate utility company that the applicable utilities have been placed in the resident’s name prior to issuing a key. Resident will receive one key at the time of move-in.

16. Evaluate maintenance items; if only a minor repair is needed. The tenant will fill out a “Work Order” and call an approved contractor or a Belmont Maintenance Technician. A written log of all “Work Orders” will be maintained on the Unit Maintenance File, showing when the “Work order” was placed, the “Work Orders” status, and completion. In case of an emergency, they will proceed as need to handle the situation.

17. Complete walk-through procedure with resident “prior to move-in”. documenting any pre-existing flaws in the apartment. Show each resident where the water shut of and circuit breakers are located. Explain the fire sprinkler system the smoke alarm and emergency system, as applicable.

18. Attend all training sessions as required by the employer.

19. Build good working relationships with local and state officials.

20. Read and be familiar with the company and Tax Credit instructional handbooks and procedural updates, as applicable.

21. Market community as needed in local or surrounding newspapers and distribute fliers. Request ads and logos from Administrative Assistant.

22. Supervise all make-ready’s for move-ins, including cleaning and all minor repairs, if applicable. The community will not provide supplies for cleaning or carpet cleaning.

23. Ability to attend the office and to the residents and applicants on a regular basis, including punctual attendance during office hours and after-hours emergencies, as they arise.

24. Ability to work with in cooperation with residents, coworkers, vendors, contractors, and officials necessary to efficiently maintain the community.

25. Portray a professional image at all times, refraining from anger and does not pose a direct threat to residents or employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRIVING ABILITY

Valid Driver’s License and Auto Insurance coverage must be maintained at all times. Driving is an essential function of the Leasing Agent’s job. With deposits to be made, mail to be dropped off, parts to be picked up, and travel to required training seminars, this qualification is a necessary part of the Leasing Agent’s job.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, operating and maintenance instructions, and safety rules. Ability to write and complete routine reports, paperwork, and correspondence. Ability to respond positively and effectively to common inquiries or complaints from residents, regulatory agencies, or members of the business community. May need an ability to speak professionally before groups of residents, coworkers, or other officials, on occasion.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals. Ability to compute rents, occupancy levels, ratios, discounts, and percentages and to interpret graphs and charts.

REASONING ABILITY

Ability to solve practical problems dealing with concrete variables that are involved with leasing units, resident services, and community betterment, within standardized federal, state, and company guidelines, as well as localities. Ability to interpret and establish priorities based on a variety of federal, state, and company policies, procedures, programs, and guidelines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Assistant Manager’s job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to show prospective tenants apartments exposing employee to outside weather conditions. The noise level in the community office is usually quiet.

NOTES and CAUTIONS

1. A receipt shall be immediately issued for all funds received. Project funds, to include (but not limited to) petty cash, rent, security deposits, and vending receipts, cannot be used for the Assistant Manager's personal use.

2. Accept no cash payments for any funds received, to include same as #1.

3. Maintain applicants and residents confidentiality consistently before, during, and after application and / or residency.

4. It is prohibited during the initial certification and subsequent certification process for any household member to hand carry verification forms either to or from the third party verification source. This applies to income and assets verifications.

PREFERRED CERTIFICATES AND LICENSES

S.T.A.R. (Spectrum Training Award Recipient from Spectrum)

A.R.M. (Accredited Resident Manager from Institute of Real Estate Management)

OR

Real Estate License

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Required)
• Property management: 3 years (Preferred)
• Property leasing: 3 years (Preferred)
• Hospitality: 3 years (Preferred)
• Administrative Assistant: 3 years (Preferred)
• Bookkeeping: 3 years (Preferred)

License/Certification:

• Driver's License (Required)
• Certified Apartment Manager (Preferred)
• Certified Occupancy Specialist (Preferred)
• Real Estate License (Preferred)

Work Location: In person

Salary : $18 - $20