What are the responsibilities and job description for the Call Center Agent position at BeloForm Craft?
Job Description
Job Description
Company Description
About Us
Beloform is a leading company in logistics and operations, dedicated to providing efficient and innovative solutions to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where every employee has the opportunity to grow and excel in their career.
Job Description
Job Title : Call Center Agent
Location : Saint Louis, MO
Job Type : Full-Time
Job Summary :
We are seeking a customer-focused Call Center Agent to join our team. In this role, you will handle inbound and / or outbound calls, provide excellent customer support, resolve inquiries, and ensure a positive customer experience. The ideal candidate has strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.
Key Responsibilities :
- Handle incoming and outgoing calls professionally and efficiently.
- Assist customers with inquiries, complaints, and technical support.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, and service requests as needed.
- Maintain customer records and document interactions in the system.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet performance targets, including call handling time and customer satisfaction.
- Collaborate with other team members and departments to improve customer service.
Qualifications
Additional Information
Benefits :
